X Box1 problem

Problem with X Box1 - when it is switched on the green screen appears with the Xbox logo and part of the screen appears to scroll but nothing more - any solution, Grandson has trashed his X Box and I am trying to see if it can be recovered ??


Archie
 
Thats a pity as there is games etc - how do the hard reset ?

Should he have been saving the games externally ?

Archie
I'm assuming he has an account on his xbox and had the console hooked up to the internet, which will mean he can most likely recover the saved game data when he re-uploads the games back to the console. Any games he bought via the store on the console can just be downloaded back on to the console
 
I'm assuming he has an account on his xbox and had the console hooked up to the internet, which will mean he can most likely recover the saved game data when he re-uploads the games back to the console. Any games he bought via the store on the console can just be downloaded back on to the console
Thanks very much - all sorted now

Archie
 

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