Wonder if anyone could shed anylight on this. My telephone is with Onetel and broadband is with Plusnet. (Boyth through a BT line). I recently moved house. It took around 3 weeks to get my phoneline sorted and I'm still waiting for my broadband. Each time it seems BT has been the problem it is them who had to change the phone and cancel my broadband and set up the new signal. BT said me they could give me a phoneline the same day and broadband within a week!! Could they be purposely be holding up the other companies using their lines to try and win new customers/ get them to come back?