Went into the local large Post Office earlier to hand in a Passport form. I was greeted by three grinning idiots asking what I wanted and how they could help me, a little taken a back I told them what I was there for, at this point one of the muppets leads me to a large flat screen computer that would have looked at home on the bridge of the Starship Enterprise, he then programs in why I am there and I am given a ticket with number on it, and then another lady leads me to the seating area. All new comfortable seats, like being in Costa coffee and loads of people sat and standing waiting. Now I happened to notice that there were 5 empty windows (unstaffed) and 3 where the staff were just sat there waiting, while there was a massive queue. Seems that the "greeters" had been taken off counter duties and the 3 staff who were sat about doing nothing were only there to deal with Travel Money and Special Delivery. This pissed me off somewhat. If they had a simple system where people queue and you see the next person who is free it would be much quicker. Why does everything have to me made sexy and modern?