Woman gets 75,000 bank statements
An Aberdeen woman who asked for her bank statement was sent those of 75,000 other customers.
Stephanie McLaughlan, 22, was shocked when Halifax Bank of Scotland (HBOS) sent her the unexpected financial details by mistake.
Ms McLaughlan received several large packages in the post and said she was concerned it could happen.
HBOS apologised and said it was carrying out an investigation into the "serious" but "isolated" incident.
HBOS said in a statement: "We are treating this matter very seriously and are investigating in full.
"This is a very specific, isolated incident and we will take steps to ensure there is no security issue for customers as a result of this matter.
"We apologise for any concern this has caused customers."
HBOS was formed in 2001 with the merger of the Halifax and Bank of Scotland and has millions of customers.
lsquared said:Not surprised for two reasons.
Firstly, the standard of literacy and numeracy of school leavers is now so poor that major organizations are having serious difficulties recruiting suitable staff.
Secondly, the bank involved, an amalgamation of a superb bank and a very large, some would say too large, building society, has given me some concerns. Three of my wealthy (which I'm not!) friends have been highly satisfied customers of Bank of Scotland for years. They have all expressed some alarm at the deterioration of the bank's services since the amalgamation. Undertaking simple tasks on their behalf, entailing dealing with the bank, I too have noticed the changes.
I used to be a Halifax customer but they were incapable of getting my surname right. Despite many, many requests they never did anything to address this problem. I pointed out that HSBC, John Lewis, Goldfish, even the Army and other organizations managed my surname, but Halifax simply shrugged. I closed my accounts and so did all other members of my family.
What a shame such a fine bank had to find such a gormless bed-fellow.