They can't be efficiently managing it now, not with Crapita involved
This may not be the right place, but ...
My wife has received an email reminder to pay her TV licence.
Very clever this, as we haven’t lived in the UK for almost 26 years, and she hasn’t been responsible for the licence since we got married over 30 years ago.
Of course, when we left the UK, email was hardly common, and not the sort of thing routinely demanded on an application.
Are we being too cynical in thinking this is a scam? (Heavy sarcasm)
My 90 year old mother is well versed in not even opening messages that haven’t come from a known source and, if in doubt, she will check with a family member.
Just a warning for the elderly.