Hi there. I've just had a very odd phonecall from telephone survey company about British Transport Police. I had Â£300 (and a packet of smokes) nicked from my coat pocket in London a few months back. It may have happened on the tube, and I was on it when I discovered the money missing. So I called BTP's non-emergency number and spoke to a copper. I was happy with the response I got from him and he was honest about the fact that it wasn't gonna get investigated seriously. Now I've just had a phonecall from some doris asking me 100's of questions about my experience with the police. She kept asking me the same question in a thousand different styles. TBH I felt like it was a waste of my time. She included the customary questions about my ethnic origin and any disabilities (although I answered by saying "i'm on the phone so what does my skin colour matter!!") The reason i'm posting is to ask is this 'customer survey' a legal requirement, or an unneccessary waste of money? And if it isn't required why did they feel the need to hire a company to call me and every other victim of crime. Any answers?