Mike Barton
LE

I recently logged into my mobile banking app to check my credit card account as I had been hitting it rather hard over the past few weeks on Christmas shopping and wanted to see how much I should pay off when I noticed that bizarrely my credit card account was no longer listed. On ringing the number on the back of the card and after being put on hold and passed around I was finally informed that "Yaya handles that now, you need to contact them".
Say wha???
A bit of googling then leads me to the surprising news that my credit card and that of half a million others had, without my by or leave, been sold to a bunch of Norwegian computer nerds who now controlled my account. The company in question being Jaja (pron. Yaya).
They do have an app which needs to be downloaded but which steadfastly refused to accept my phone number, judging by the almost universally awful reviews on Google Play Store even if I could download it I couldn't use it.
I then got through on the phone to a charming lady in the call centre, who sounded like she was just chatting off the top of her head, rather than the usual proscribed script, who cheerfully admitted that the whole set-up was overwhelmed and in chaos and customers' payments were being missed and probably they did go through, and maybe multiple times but don't worry they'd sort that out later, and no she couldn't tell me anything about my account because she couldn't access it and all in all wasn't she having a pretty crap day of things but hopefully it would all come right eventually (I paraphrase but not by much). I should add she was very nice and I enjoyed chatting to her but when I came off the call I was no wiser than when I started.
Has any esteemed member any knowledge of this Jaja crowd and any suggestions for further action? I should stress that the card is functional and payments are going through, I simply have no idea how much they amount to or what I need to pay off.
Say wha???
A bit of googling then leads me to the surprising news that my credit card and that of half a million others had, without my by or leave, been sold to a bunch of Norwegian computer nerds who now controlled my account. The company in question being Jaja (pron. Yaya).
They do have an app which needs to be downloaded but which steadfastly refused to accept my phone number, judging by the almost universally awful reviews on Google Play Store even if I could download it I couldn't use it.
I then got through on the phone to a charming lady in the call centre, who sounded like she was just chatting off the top of her head, rather than the usual proscribed script, who cheerfully admitted that the whole set-up was overwhelmed and in chaos and customers' payments were being missed and probably they did go through, and maybe multiple times but don't worry they'd sort that out later, and no she couldn't tell me anything about my account because she couldn't access it and all in all wasn't she having a pretty crap day of things but hopefully it would all come right eventually (I paraphrase but not by much). I should add she was very nice and I enjoyed chatting to her but when I came off the call I was no wiser than when I started.
Has any esteemed member any knowledge of this Jaja crowd and any suggestions for further action? I should stress that the card is functional and payments are going through, I simply have no idea how much they amount to or what I need to pay off.