Thank you, let me work through this and see what I can come up withThis is one of these things when my trying to explain it would confuse both you and me since I've formatted drives so many times now it's basically automatic.
Hmm. This site looks like a starting point, though as I've said, most if not all the solid-state stuff I've seen has been pre-formatted to FAT32, as it's the most common standard, and NTFS is usually just a Microsoft-focused thingy. (Even though FAT32 was a Microsoft thingy first, everyone and their mummies has adopted it.)
Learn how to format your external hard drive for Windows 10 and how to partition your drive to work with Macs and PCs.www.hellotech.com
Here's what FAT32 actually is (basically how your device recognizes what the storage is):
What is the FAT32 file system? What are its advantages and disadvantages? Is it faster or slower than NTFS? Who created FAT32?www.digitalcitizen.life
If that doesn't work, fire me across a link to what your hard-drive is, who makes it and so on, and I'll have a swatch with my Bing and/or Google-Fu.