Mackey appears to have become Commissioner because of being a good business manager rather than a leader.
men. My suspicion is that you are right; Mackey and his ilk are selected for management skills not leadership skills.
A slight change of line of thought. Mackey had just come out of a grilling from MPs. In its own way, probably a stressful event and one that stretched him. He was probably in his car taking a moment to reset and focus on the next, very different priority when he got back. That’s the nature of holding a strategic leadership role; everyone needs a piece of your time and you never have enough. So is it realistic to expect him to assess a situation in 30 seconds and dive in?