If my actions failed the service test I would be invited to leave the Army. I believe Warminster DHE/HIC fails this test. "Have my actions undermined the operational effectiveness of the Army?" The service they offer is miserable. I appreciate they are a little under resourced but even taking that into account they give awful service. The amount of heartache and arguments they have caused in service families is immense. Not only can they not run what is a relatively simple process they believe they can change the rules that govern them and that we have to live with it. They are operating well outside the contract and need removing. The other DHE/HIC offices on the other hand appear to be giving good service. The covenant between the MOD and the serviceperson has been under stress for some time yet no one [at the top] is prepared to tackle this problem swiftly. Anyone who says it is improving is kidding themselves. Do something big, and do something quickly.