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War pensioners welfare

#1
Bin trying to get through to the twats at Norcross. You dials the number and get greeted by the usual 10 minutes of " your call may be recorded" and " press 1 for this and 2 for that" bollocks. Then you hear " You are first in the cue and your expected waiting time is ...... less than a minute". OH deep joy'; thinks I. No sooner have I thought 'Oh deep joy' when another automated voice pips up " due to an unexpected heavy call load you may have an unusually long wait. If you would like someone to call back please leave your name and number".

What I want to know is, who are these bastards than have managed to jump the cue in front of me and how the ferk did they do it.
 
#3
SPVAs front of house is being reviewed. How long is subject to metricfication of string.

I complain at any opportunity about it and have been told that it's being sorted.
 

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