So Wednesday last week I recieved a phone call from Vodafone reminding me that my contract is coming to an end and up for renewell. Nice one, I thought, would save me going into town or making the call myself. What a nice gesture. We went through all the gumph about me not wanting to go anywhere else but I've seen better offers, so "He" pipes up with "...so what handset do you fancy?" Expecting to hear laughter from the other end I say "...a sony erricsson Xperia X1 would be nice" "......yes sir, we can do that. It's an expensive phone but we'll make up the difference from our budget. You can have it on the same tarrif and we'll class it as a free upgrade. It will be with you Saturday morning, it's recorded delivery so it will have to be signed for." Now, being the pecimistic (sp?) sort I didn't change my plans for the weekend and went out on the lash thinking that if I'm lucky, I'll have a note from the postie asking me to pop in for my package. So monday afternoon, back in from work and still no note from Pat. "Right, here comes a phone call." Long story short (it's looking long enough already) after half an hour of being on hold I spoke to a very helpful lady in Customer Returns and she informed me that the order had never been created and that I'd also been put onto a tarrif costing me Â£10 extra a month. Now I don't mind not having the most expensive phone but no fucker is going to rob me of 10 bob a month for the privalige. So after venting my anger and telling them that I took the day off work to sign for the package; costing me Â£200 in lost wages, what are they going to do about it? The nice lady didn't know what to say but she did say sorry and assured me that the agreement will be cancelled. Also she's created a case for a complaint against the knobber who changed my tarrif which goes direct to her, and his manager. Before I write a snotty email (a letter isn't an option apparently) asking for my loss of wages or the phone I was promised, has anyone else experienced something similar and what did you do about it after?