Bin the lot! Move to a decent mobile provider for your broadband.From my perspective, I don’t think there‘s much of an issue of being envious about when a multi billionaire makes his first port of call the British tax payer when his train set is getting in trouble and he want’s £600M of public funds to fix it.
Branson does portray this nice guy attitude as part of his PR and yet even a cursory look at the business practices used by companies using his brand and where he usually has a controlling interest shows an organisation using what I consider to be dubious methods to extract money from the gullible public.
In my instance for example, I use virgin broadband while I’m surfing places like here. My monthly bill from virgin has been running at close to £70 a month for quite some time. That includes a phone line which you used to require for the internet and their cheaper tv package.
I was originally just a few years ago paying around £34 for the same package. When I agreed to the original package, the broadband, phone and tv were each separate components that I agreed to. Virgin then proceed to up the ante price wise on each component without notifying me.
The upshot is that if you haven’t been paying too much attention to what’s going on, you find that you are now a year or two later paying much more than you originally agreed. It’s a bit like saying, here’s my bank details, please help yourself.
Finally deciding to take a half an hour to sort this out and reduce my bill, I contact virgin and tell them that I want to reduce my bill and I’m doing that by cancelling the phone and tv components of my bill. They inform me that they are not components but are just part of “my package.”
Their point is that there isn’t an individual price attached to those components that I can just cancel. My response is, well there was when I agreed them in the first place but now, virgin are saying it’s all part of your “package” deal with us and that’s that!
My response is, well that’s a change you didn’t inform me of but anyway, I still don’t want the tv part of it or the phone bit of it so what are you going to do about it?
Eventually, we get to a situation where they will take those elements off the bill after they have squeezed another months fee’s out of me for them for each part of the cancellation. That brings my bill down to £49. I query this further and they haven’t taken the phone bit of it off. So I tell them again that I don’t want that and that brings my bill down to £42 just for the broadband.
That’s still top dollar for a broadband package and I’m only on their basic one. So I’m now looking around for a decent replacement to swap over to. I think the top end of twenty quid or even something in the low thirties is plenty to pay for broadband at home.
Afterwards, I find that virgin are offering the broadband package I’m on to new customers for £24 a month. I also find out that despite my cancelling the phone part of my deal, it hasn’t actually been cancelled so I’m still paying £49 a month.
Not even the equivalent of a grain of sand in the scheme of things generally but when you consider that if every virgin customer experiences similar issues with virgin, you are probably looking at a large pile of sand.
As far as I‘m concerned, his airline can take it’s chances like every other airline and if it’s needs a bailout, it’s multi billionaire controlling shareholder should use his money to sort his airline out.
Bailouts for major commercial concerns is just socialism for the rich. Watch people like Branson throw their hands up in horror and shout heaven (Sorry, I really meant the British tax payer ones) forbid that we might give some extra public money to the poor but when their cash cows need it, despite their enormous personal wealth, the pubic purse is their first phone call!
As soon as my contract with the Murdochs is up, I'm getting rid of my landline and fixed broadband and moving to a Three, unlimited broadband over 4G for under £25 a month. If we go away for a weekend, I can take it with us too! No downside.
As well as offering 4G, we now offer 5G on our Home Broadband. Choose an Unlimited plan on Pay Monthly and get it the next working day!
The days of fixed telecomms are firmly numbered.