The civil service did it.?IDS is a tw4t. Complete & utter.
Urbane and outwardly sensible, inside doesn't give a sh!t about anyone other than himself and his cronies.
UC, good idea but execution screwed up by (un-)Civil Service as usual.
They gave the work to hmrc who aren’t used to giving money out, their job was bringing revenue in. Then when they realised they hadn’t enough bodies in GB they outsourced a lot of it to NI.
They privatised it, that was a massive and extensive failure. Those responsible were typed over to Civil Serice T&Cs
Without any vetting or checking.
How come this sort of thing didn’t happen under Thatcher or Wilson. Blair or Heath. Different people, different views yet the CS did their jobs