I suspect this should really go into the Pay Personnel threads but firstly i just want to let off steam in here I have a South African soldier who has lost his passport...idiot, had bollocking, now reapplying! Mother is able to do it in SA, and is now in process of doing so. Trouble is, SA Embassy have said that if she sends the Passport to him, he will be illegally here as it will not have a visa stamp in it, from the UKBA. Fair one, so im hoping that he doesnt have to fly on his temp passport, pick up his new one in SA, and then rtn via UKBA and get this hallowed stamp. So i decided to ring the UKBA Helpline....well i advise anyone, dont. You dont get through to anyone, its all unhelpful automated services and at one point, was told that there are no helpline slots available for the month of Aug, please ring again in Sept!!! So, i will post my question in Pay Pers etc, but for those still reading, anyone with Chief Clerk knowledge, would it be possible for this soldier to go to the nearest UKBA Office and get a stamp as he will surely(!) be on the database from his original visa entry?