...wanted a new rear tyre, so phoned a firm l've used before. Answered by an automatic voice, pressed 1, got human. Me. I want this tyre...is it ok with a tube? (Spoked wheel) Oh, I don't know, l'll pass you on to a colleague... Colleague....I'm not sure, l'll pass you on to a colleague... More music. Finish drink... Put phone down. Phone second choice. Talk to human, ask question. Oh, l don't know, sorry, we'll phone you back. All sorted, and £8 cheaper. I'm bored, and fancied a moan, why don't people who are selling something put someone on line who knows what they're on about?