Trojan Tactical...

#1
Has anybody had any past experience in dealing with this company, Trojan Group UK
I put in an order with them 3 weeks ago and have yet to recieve it, and they have not as yet responded to any of my e-mails regarding the order, funnily enough they were uber quick in taking the payment.
Normally i'd ring them however I'm overseas so it's a tad difficult.
The website seems legit and payment system done securely, I don't really want to bad mouth the company before hearing anybody elses views or experiences, but i'd say err on the side of caution before placing an order with them.

Edited to add:
The Company got in touch via e-mail around the same time this was posted, It would seem my order was lost in the post and my first e-mail regarding it hadn't been received.
Andy the Managing director of Trojan was very helpful in chasing up where the order had gotten to, albeit unsucessfully (F*cking christmas mail).
He then re-sent the order plus a couple of freebies at no extra charge and I received these within the week.
Stirling customer service, kept me informed throughout once comms were established and I wouldn't hesitate to use them again.
Cheers.
 
#2
Yep, I bought some stuff off them about 4 months ago, the order came incomplete but 1 email and they responded quickly to a picking error in the warehouse and sent me the remainder. Currently based away and there were no issues with BFPO.
 
S

stevieni22

Guest
#4
They are based in Leigh near where i live now i have been to the office to get stuff off them they are usually top notch.
 
#5
Trojan Tactical are legit : bought plenty from 'em

British post = Broken...very broken....
 
#6
Good company. Had a bit of a wait for a patch that I bought off them but as it was custom made in the US that was understandable. They kept me informed and I was more than happy with them.
 
#7
Good company. Had a bit of a wait for a patch that I bought off them but as it was custom made in the US that was understandable. They kept me informed and I was more than happy with them.
Same here I've evan bought from thier ebay shop its the post thats focked.
 
#8
Hi, I am sorry you have not recived your order, I can assure you that your order has been dispatched and as to your email we have only recived the 1 contact us form that we recived this morning, and that I have replied to today. as I have said in your email to you, BFPO and Royal Mail are been a nightmare at present but I will track this end for you I will also get the your tracking info over, I have also given you my direct email as the office is closed for the Christmas period but I will look into this. Wishing you a safe and Happy Christmas
Andy MD Trojan Group / Trojan Tactical
 
#9
Was anyone else expecting a thread about DPM condoms? Nope? Just me, really?.........well have a merry ******* christmas then.
 

Travelgall

LE
Kit Reviewer
#14
I've bought patches from them in the past. Arrived pretty quickly with no spelling mistakes which is all I want. Ordered a second batch from them. I'll brief you when they arrive.

One problem with Trojan Tactical is the fact you have to log in and register. I use a bunch of different computers, have about 20 odd passwords to remember and so have to email them every time I order to get reminded of the password. Don't know why you can't buy stuff as a guest.
 
#15
I've bought patches from them in the past. Arrived pretty quickly with no spelling mistakes which is all I want. Ordered a second batch from them. I'll brief you when they arrive.

One problem with Trojan Tactical is the fact you have to log in and register. I use a bunch of different computers, have about 20 odd passwords to remember and so have to email them every time I order to get reminded of the password. Don't know why you can't buy stuff as a guest.
Is the fact you register a major factor? Only we use that method and would reconsider if it was a turn off ;)
 
#16
It does help to reduce spam orders however
 
#17
Is the fact you register a major factor? Only we use that method and would reconsider if it was a turn off ;)
Having to register is always a factor, although I am uncertain whether it is major; if you have the kit at the best pricee I would register, but if it was the deciding thing between you and someone else I wouldn't.
 
#18
Is the fact you register a major factor? Only we use that method and would reconsider if it was a turn off ;)
I have no dramas with registering, it kinda boosts confidence with the site security IMO.
 
#19
Having to register is a bit of a ballache across most of the kit suppliers. I think it might be RVOPs that gives you the option of 'order as a guest if a one off' or 'register so we can save your addresses' etc which I quite liked.

Call me mad, but I like to order from the smaller suppliers, rather than bigger companies as I think it will make more difference. Barking.
 
#20
I use a bunch of different computers, have about 20 odd passwords to remember and so have to email them every time I order to get reminded of the password. Don't know why you can't buy stuff as a guest.
Sounds to me like you need something to remember your logins for different websites. I used to use Roboform which is awesome but have recently moved to lastpass which is even better. For me the killer capabilities are that you can access all your logins with a single password, easy browser integration, synchronisation across machines (desktop, laptop, phone, etc) and even the ability to share logins with other people ......
 
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