I took delivery last week, from TNT, a package sent to me from Hong Kong. It had not been opened by HM Customs and there was no additional paperwork to say I had any charges or VAT/Duty to pay. Today I receive an invoice from TNT for Â£15 VAT and Â£17 TNT admin fees. I rang TNT and asked how they had come to the VAT total as they hadn't opened the package or read the customs declaration as some of the items weere VAT exempt and thus the amount charged is incorrect. I also asked why they were collecting Duty on packages. The upshot is the guy at TNT said there had been a mistake in this case and I need not pay any VAT/Duty or admin charges. Have TNT tried to rip me off ? Can TNT charge VAT/Duty like this, without it seems any input, from HM Customs ?