Is anybody else having problems sending back equipment through the reverse supply chain ie. for backloading etc.Have applied various time via intranet on DII as advised as my local distribution outlet has now shut ,but weeks have passed and no one has collected anything yet. Parcelforce now do the deliveries and the person delivering has no idea whats happening, also he says that the max weight of a package they will take is 30KGS !!!! can anyone help please ?