The NHS, wasting my time and theirs with stupid admin.

#23
#25
Have the NHS upgraded the multitude of widescreen TVs that inhabited their PFI buildings, gracing entry areas and never used "boardrooms" with nothing more than a generic Windows Daffodil display yet?
 
#26
Don't worry about that. Worry about the fact that the NHS is one of very few institutions that can ignore the Right to Life provisions in the Human Rights Act and the European Convention on Human Rights. If you turn out to have something expensive to treat, the next form you encounter might be a Death Certificate pinned to your chest in the mortuary.

Remember, the EU has ruled that the right to life is absolute except when it's not.
You think that's unique to the NHS?
 
#27
Update.
I went to my appointment today.
I had all my paperwork with me, including the form with my updated details.
I got to the reception and the first thing they did was to verbally check my details against what they had on their PC system.............it was soooooo worth writing them all out by hand only to have the form ignored ;)
 

ancienturion

LE
Book Reviewer
#29
It was pointed out I would be seen quicker by going private - so I did and was told Hammersmith NHS hospital private wing had three procedure labs hence no problems.

Up at silly o'clock to be in Hammersmith hospital by 0800, loads of tests, undressed and nowhere secure to place items. Bits plugged into arms and wait.

Then told one lab is out of commission because of building work.

Then there's a problem with another lab and only one is in use.

Then told the hospital is one of the major cardiac units in London.

In the meantime nobody comes near me (must be my aftershave)

At lunchtime the consultant comes round and says he is sorry. He is not aware the staff have been nowhere near and informs me there are emergency cases to be dealt with and my procedure is cancelled.

A whole day wasted at my cost.

So I write a letter of complaint and yet another layer of the NHS management springs into action informing me there is someone dedicated to complaints and will be in touch. In the meantime here is a voucher (see the pictures below).

POhWER-London-IHCAS-Leaflet-1.jpg
POhWER-London-IHCAS-Leaflet-2.jpg




So last week I go to a private hospital, turn up at lunchtime, dealt with, never left alone, life signs and bleeding checked regularly, food and drink from menu to ensure I did not feel deprived. Home again by 1930.

In the meantime I get a letter telling me a specialist would like to see me at yet another NHS hospital. My own opinion is that there are some really nice people trying to make the NHS work and there are an awful lot of so-called managers who are wasting time and money where patients (not customers) are concerned. It is obvious that no CPA or RA was done for the first hospital.
 
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#30
As an aside.
My grand daughter is an NHS employee.
I recently went with her to a certain 'phone shop to arrange her NHS discount on her contract= £8 pcm.
Got me thinking about other NHS discounts, seems you get them in oodles of places. Our local chippie even offers one.
Made me wonder, how much these discounts are worth? Should they be considered when discussing pay rises?
 
#32
As an aside.
My grand daughter is an NHS employee.
I recently went with her to a certain 'phone shop to arrange her NHS discount on her contract= £8 pcm.
Got me thinking about other NHS discounts, seems you get them in oodles of places. Our local chippie even offers one.
Made me wonder, how much these discounts are worth? Should they be considered when discussing pay rises?
A guy I work with is ex-NHS and he had discounts on his phone, a brand new Ford car and a laptop. He reckoned they got loads of stuff at reduced prices.
 
#34
It's bureaucracy gone mad. I once had a bill from the council for 32p sent to me first class with a pre paid first class envelope enclose. I thought screw them, and sent them a cheque but didn't sign it. A week later, back it came.
Makes you wonder how much it cost them to get that 32p.
It's mad. HMR&C are the same - will spend £1000 getting a penny out of you - and then find you didn't actually owe them in the first place and they have to refund it.

Contrast my experience with the Norwegian taxman. Worked out that all the faff I was putting in by returning letters and asking for them in English, querying why I needed to pay tax in a country I didn't live, would not get bene's from, etc. - the usual tying the bureaucracy in knots trick - was going to end up incurring more in admin costs than I actually owed and binned it.

Two things occur: when writing to someone with a recorded nationality of British at an address in the UK why not just default to writing in English in the first place, and why not tighten up the terms and conditions and pass avoidable admin costs onto the foreign devil clearly trying to obfuscate and delay, knowing full well you'll drop it when it starts to cost more than you'll get in attempting to collect?

As to the NHS bureaucracy, it seems quite efficient in my Trust area - each letter only sent once and no apparently dumb stuff for the sake of it. So far. Local authority on the other hand is a waste of time, space - and critically money: qv. voter re-registration. Last year they sent me the form three times and had it returned three times, with the same details on it each time, before they realised that they might have to tell the computer that the record was correct/make any changes. This year I got the first one and went the online route to confirm, thinking that plugging directly into the system and automation would ensure it all went through smoothly. Oh, no - I had my second form last week. Sent it back on the snail-mail option with a sarky note about how such inefficiency is why there's sod all in the coffers and if LAs started sparking and cut such waste we might not need austerity.

Drives me effing mad...
 

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