The logistics of bereavement

I really don't understand the mindset of some of these companies. After dealing with several of them, (particularly Aviva), when my Mum died I would never be a customer of theirs under any circumstances.

You get some warning about how difficult it's going to be when you go to register a death - the clerk asks you, in your befuddled, unprepared, state: "how many copies do you need?" - and it's never enough.
 

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