Texaco filling policy

#1
I wonder if anyone can enlighten me about a 'company policy' of Texaco.....

Mrs CC and myself were just refused service at a Texaco filling station. The reason? Apparently it's company policy not to allow a passenger to fill the car up while the driver's still in the car. When I pointed out that as he could clearly see, she was driving an adapted car from her wheelchair and that maybe she wasn't able to fill the car up he refused to budge - either she got out of the car and filled it herself or he wouldn't serve us; he couldn't explain the reasoning, just that is was company policy. So we drove off and he didn't.

Any logic behind this?
 
#2
Perhaps they've experienced problems with people driving off without paying; they may need the driver to exit the vehicle to expose him/herself to their CCTV cameras.
 
#3
The reason? Apparently it's company policy not to allow a passenger to fill the car up while the driver's still in the car.

Any logic behind this?
Obviously it is to reduce the huge number of drive-offs, where the passenger leaps back into the car which then roars off without paying. In some areas, they won't serve you until after you've paid. You could have offered to pay up-front since you'd no intention of doing that.

But yes, the cashier should have shown a bit of consideration.
 
#5
I worked in a BP garage befpre I joined up and had a drive off by a spaz-mobile. Equal rights for all!
Yep indeed! I guess it's obvious, come to think of it.... but even the offer of her getting out didn't placate him, the letter of the policy must have been that she had to fill up herself..... Just strange and it's the first time it's happened in 3 years is what got me wondering :)
 
#7
Next time put your wife in uniform and we can cut down on the number of chad threads about idiots behind tills

People who work in retail/garages do so either because they are unemployable in any meaningful job. A minority have smarts (can do sums an stuff) and are bitter and ******* twisted that you put more cash in your fuel tank than they earn in a week.

This is where applying rules (That were made for specific reasons) blindly in situations in which discretion would be the sensible and intelligent route, gives them a degree of power and control and inconveniences the rest of the world, which they loathe

I believe in passive aggressive terms it is described as malicious compliance
 
#8
Write a letter to the MD of Texaco - then wait for the fobbed of with 'It's a franchise' reply. Good luck!
Or, go a mile down the road and use BP :)

On a serious note, I hadn't thought about exposing the driver to CCTV - cheers for clarifying that! I just couldn't see the logic in the policy, my thinking was well, wouldn't I be more likely to do a drive-off on my own? Queery solved :)
 
#11
This is where applying rules (That were made for specific reasons) blindly in situations in which discretion would be the sensible and intelligent route, gives them a degree of power and control and inconveniences the rest of the world, which they loathe
Alternatively, this is where applying rules keeps them in a job rather being sacked for going against company policy...
 
#12
Must be that particular station as we do that all the time at the Texaco up the road.
 
#13
thegimp said:
This is where applying rules (That were made for specific reasons) blindly in situations in which discretion would be the sensible and intelligent route, gives them a degree of power and control and inconveniences the rest of the world, which they loathe
Alternatively, this is where applying rules keeps them in a job rather being sacked for going against company policy...
It also stop the company from taking the till deficit out of their wages!
 
#14
Texaco don't own any service stations in Europe and there are no more franchises. They are all either owned by the service station operators or a conglomerate.
However, I suggest you write to the customer services manager of the brand owners (which has been Chevron since 2002) and complain in a nice way, pointing out that you realise that while Texaco are no longer owners of the service station, you only go there because you have always associated the brand with quality and good service etc etc as Texaco is a trusted established brand.
Write to:
The Customer Services Manager
Chevron United Kingdom
1 Westferry Circus
Canary Wharf
London E14

Let me know by PM if you don't get any gift vouchers as I know her personally!
 
#15
Alternatively, this is where applying rules keeps them in a job rather being sacked for going against company policy...
Don’t you just love it jbm :biggrin:

For every post about some scum/chav/pikey having scant regard for the rules/laws/regulations there is another outrage post about stupid rules/laws/regulations

The ironic thing is that those who post so vehemently about one are the same ones who post so vehemently about the other :biggrin::biggrin::biggrin:
 
#16
Texaco don't own any service stations in Europe and there are no more franchises. They are all either owned by the service station operators or a conglomerate.
However, I suggest you write to the customer services manager of the brand owners (which has been Chevron since 2002) and complain in a nice way, pointing out that you realise that while Texaco are no longer owners of the service station, you only go there because you have always associated the brand with quality and good service etc etc as Texaco is a trusted established brand.
Write to:
The Customer Services Manager
Chevron United Kingdom
1 Westferry Circus
Canary Wharf
London E14

Let me know by PM if you don't get any gift vouchers as I know her personally!
Cheers but not really worth it :) I was just a bit miffed about the policy and hadn't thought about exposing the driver to CCTV, thanks to the wisdom of ARRSE I now know that. Maybe it was a bit silly him insisting she filled up herself and even her getting out of the car while I filled wasn't enough, but that just sounds like someone following the poicy a little bit too closely. We weren't put out at all and voted with our feet!
 
#17
Don’t you just love it jbm :biggrin:

For every post about some scum/chav/pikey having scant regard for the rules/laws/regulations there is another outrage post about stupid rules/laws/regulations

The ironic thing is that those who post so vehemently about one are the same ones who post so vehemently about the other :biggrin::biggrin::biggrin:
It's interesting isn't it?

Anyone who breaks the law/rules should be shot, unless it's rules that I don't like.
 
#19
It's interesting isn't it?

Anyone who breaks the law/rules should be shot, unless it's rules that I don't like.
Ah yes but a self superior / self important / self gratifying tw*t is put out in anyway shape or form then of course the law must be an arrse.

If only there where laws that could differentiate between the plebs and the Daily Mail readers and punish one group but leave the other alone :)
 
#20
I work for texaco at the mo, not really much in the way of that as policy at our place.

If and when we have a drive off, the greatest concern is if we got a good capture of the vehicles licence plate.

The image of the person is pretty useless, there is more information for the police with a licence plate than a persons face.

I think you just got a pedantic asshole who doesn't give 2 shoits about anyone but himself cause the world has dealt him a crappy hand of a life in petrol station retail. A good speaking with the manager might not go amiss, get them to be a little more considerate in the future should the place become your only option.

But the franchise thing is true, it will be on discretion of the manager / owner of said forecourt, more than likely they have had a good spate of drive offs lately and all the staff are getting the shit rolled down the hill until it stops.

Otherwise, they are assholes and the firebombing idea may be a welcome business move for the BP garage :)
 

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