If you havn't already signed up with them, save your self the bother (spelt with a big 'B'!) What an absolute shower of shite they are. We signed up when a "rep" came walking up my drive one evening and sounded like he was doing some sort of internet poll. I invited him in and it all sounded very attractive, saving us loads of money compared to BT, faster download speeds, UK call centres, all the bollox. Well even my missus bought his spiel (and she is one canny chick), so we signed up. They would contact BT to cancel, and do all the admin bit. And a few days later the new router and bits arrived in advance of our "live" day. Now this should have rang alarm bells, as their router was not as good looking as BTs. Call me Mr Pickie, but I know what I like. Anyway when we get on due to their "Homesafe" security we have no access to social sites, Facebook, Youtube etc and definately no porn, whats a guy to do? Despite my wife being on the phone for hours to their technical dept, (still talking to Asian folks so does it matter where their call centre is located?) they could not solve the issue. They had never come across the situation before. We decided to cancel after 3 weeks and go back to BT and got a cheaper deal from them. Talk Talk thought they would chance their arm and try to charge us £243 for breaking the contract early. And during this conversation they developed technical difficulties with their phone line. When the "consumer rights act" was mentioned they rapidly started back pedaling. In a nutshell if they come a calling, tell 'em to FUCK OFF. Politely ofcourse mind.