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TAAC Problems??????

Just wondering if anyone else has had problems with this organisation? My car was damaged by another persons driving skills, I contacted TAAC (due to their great reputation), they told me my car will need inspecting, got it done, now because it wasn't done at their nominated inspection dept, (nomination wasn't untill after I had the quote done), they seem to be delaying the whole process and dragging heels. Anybody else not impressed or am I the only one to question their shining reputation??
8) They say they represent the serviceman's view however, once they get you as a customer you go down the priority list. My strong advice is stay clear from TAC.

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