A woman in a supermarket is following a grandfather and his badly behaved three-year-old grandson. It's obvious that he has his hands full, what with the child screaming at the top of his lungs for sweets in the sweet aisle, biscuits in the biscuit aisle, and for fruit, cereal and pop in the other aisles. Meanwhile, Gramps is working his way around, saying in a calm, controlled voice: "Easy, William, we won't be much longer ... easy, boy." Another outburst and she hears the grandpa calmly say, "It's okay, William, just a couple more minutes and we'll be out of here. Hang in there, boy." At the checkout, the little terror is throwing items out of the cart, and Gramps says again in a controlled voice, "William, William, relax buddy, don't get upset. We'll be home in five minutes; stay cool, William." Very impressed, the woman goes outside where the grandfather is loading his groceries and the boy into the car. She says to the gentleman, "It's none of my business, but you were amazing in there. I don't know how you did it. That whole time, you kept your composure, and no matter how loud and disruptive he got, you just calmly kept saying things would be okay. William is very lucky to have you as his grandpa." "Thanks, lady," said the grandfather, "but I'm William ... the little bastard's name is Charlie.