Sky HD - Pioneer TV Warning

Discussion in 'The Intelligence Cell' started by MilitaryWatches, Jun 16, 2006.

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  1. We had Sky HD installed on the 22nd of May. and last night we lost HD via the HDMI connector. Sky told us that there is an issue with Pioneer TV's that they are trying to resolve. More investigation has found that 100's if not 1000's of Sky HD customers have been affected. The fault usually occurs after 10 days to 2 weeks. In AV forums customers are complaining that they cannot use their Sky HD boxes. Sky blames Pioneer and vice versa.

    Reading through specialist AV forums it seems like other makes of TV are starting to show the same fault, Philips and Samsung were mentioned. It has also been reported on one forum that the HDMI output from the Sky HD box is causing damage to the HDMI chip in some media boxes connected to Plasma TV's.

    This appears to be a massive problem and Sky are trying to delay mass cancelations by asking HD users to stop using the HDMI cable and use the composite connections instead.
     
  2. too tight to buy "HD" eqpt at present.
     
  3. I have heard similar stories, but haven't seen any evidence.

    Am I glad I waited!

    Litotes
     
  4. Just ring Pioneer 'Customer care' tell them you have had an HD box installed, have this problem, and listen to them cry down the phone. :(
     
  5. Unless you really have to have HD now!
    It's a very bad time to buy....

    Give it a year or so, most of the problems will be ironed out and you'll get the same kit at two thirds the price or less.
     
  6. Sky kept knocking channels off our box, we only pay them for the amount of days we get all the channels, they tried to charge us the full amount for these days and sent us demanding letters for the outstanding amount, that soon stopped when I pulled the threat of legal action on them for breach of contract on a full service they are supposed to be providing!.
     
  7. Thanks for the warning. I was thinking of getting a new Pioneer HDTV with Sky HD next month!
    Think I will wait 'till the fuss dies down.





    Quack
     
  8. spike7451

    spike7451 RIP

    I would'nt bother! I work for Sky in my civvie job & we've ran out of HD boxes AGAIN! And we are haveing a lot of early life faults!I'll ask in the office tommorow & let you know.
    Spike
     
  9. sh!t the bed! i thought all the dramas would have been ironed by now.

    i want an HDTV but am aware of some problems, are there any other things to look out for apart from this sky problem?
     
  10. Well I can now confirm from my own experience, our Pioneer media box has had its HDMI input fried and noe of the HDMI equipment will now work. Just as Pioneer predicted! So I phoned Sky last night and the guy on the other end of the phone was so defensive Sven could have had him on the squad for Germany.

    Apparently Sky are aware of one or two issues but would not admit to any problem that would cause the HDMI to fail. phrases such as 'very serious allegations' started to be flung around, other intimidating language to try and get me to back off was used. I asked for their address and said I will put my complaint in writing.

    I suppose if they won't admit the issue it will be a case of having the box repaired then taking sky to the small claims court to recover the money plus expenses. :(

    You would think Sky would be stopping the role out of new boxes or at least warning people of this known problem - seems not though !
     
  11. Three years ago i bought a brand new 50" PIONEER PDP504 HD TV.
    The list price was circa £7000 and I paid £4865 for it using two credit cards and one direct debit card .
    Upon delivery the TV was conected to my telewest broadband cable service . It worked perfectly straight out of the box though of course it was not possible to check out the HD picture as the only broadcast service providers transmitting HD were in Europe. In March 2006 I had the latest TV Drive installed by Telewest which had its own 40 Hour hard disc recorder built in which enabled me to watch one channel and at the same time record two other chanels. This also was a big improvement and worked perfectly straight out of the box.
    Being a rabbid lifelong fooball I was looking forward to Englands " golden generation" of players " competing " in the world cup finals and being able to watch every match in HD.
    A few weeks before the Finals BBC started broadcasting in HD as a taster for the football.
    I went out and bought a high qualty IXOS HD lead which cost over £45 for 1 Metre.
    When connected the picture was absolutley brilliant.
    BUT there was no sound whatsoever:xon HD although all the other chanels
    had perfect sound and vision.
    I took the HD lead back and had it checked also on an identical Pioneer TV and it worked fine on both sound and vision on HD.
    I then went home and tried it on my TV....still no sound on HD .
    I then phoned PIONEER AND WAS INFORMED BY THIER CUSTOMER SUPPORT STAFF THAT IT WAS A PROBLEM WITH THE NEW TELEWEST TV DRIVE SO NOT PIONEERS PROBLEM....DOES THIS SOUND FAMILIAR !!
    I then contacted Telewest who sent an engineer round with another brand new TV Drive when the new box was conected and with the engineer taking instructions on the phone from a specialist HD expert they still had the no sound fault and I was told that the Fault was with the PIONEER TV.
    Despite this AND the large ammount of time on site (two visits) Telewest did not charge me a penny for the work done.
    I contacted PIONEER AGAIN and they AGAIN insisted that it was Telewests box that was causing the problem. They said that the set was now out of warranty ( I coutered That the HD system could well have been faulty from new as there was no way of checking it untill MAY 2006 when HD was first broadcast by the BBC . )
    I was not happy and thought I was being given the runarround so I asked for a visit from the nearest Official Pioneer sercice centre.
    I live near Blackpool and unbeleivably the nearest service centre WAS IN EXPLETIVE DELEATED LEEDS ( 66 miles away ).......AND THERE WAS A MINIMUM CALL OUT CHARGE OF I THINK £75 ..!!
    Contrast this with the quality service given by telewest who accepted the POSSIBILITY that there equipment was faulty made two lenghy visits to my home and charged nothing.
    GUESS WHAT... WHEN THE OFFICIAL APPROVED PIONEER GUYS CAME ROUND ABOUT TWO WEEKS LATER THE COULDNT FIX THE FAULT WHICH THEY AGREED MIGHT HAVE BEEN THERE FROM NEW.
    The fault was in THE PIONEER outboard MEDIA CONTROLLER model No PDP R04E.
    They pocketed my money and took away my outboard Media receiver. Because of the World cup they were good enough to lend me an old battered box that looks like it was kicked all the way up the motorway from Leeds. but it worked so I am gratefull for that.
    HOWEVER .... THE BOX THEY LOANED ME 14 MONTHS AGO now has no sound on any channel when used with the cheapo telewest hdme cable But
    when the expensive IXOS cable is used at £40+ per metre there is no sound AND no picture or sweet FA.
    I have now spent some time with my very helpfull Trading Standards officer.
    The result is that later today I will e mail the original supplier as the potential first defendant. notify pioneer that they and there " local " authorised service centre are the definate potental second defendants and coming in at third place are the poor old credit companies who on the addvice ot T S NEED TO BE NOTIFIED and then possibly also sued with the rest of the rat pack.
    The basic complaint which will be used in the small claims division is that the goods were not of satisfactory/merchantable quality which must surely be the understatement of the year .
    I AM SORRY TO HAVE GONE ON AT SUCH LENGH BUT IF ANY OF YOU LADS SERVING IN IRAQ ARE TOLD THAT THE NEAREST SERVICE CENTRE IS IN LEEDS I SUGGEST YOU CONSIDER WALKING THERE WITH THE FAULTY MEDIA BOX AS THIS MIGHT BE YOUR FASTEST OPTION.
    Please do not take it at face value that the fault is with the service provider which in your case is sattelite via SKY.
    IF both cable signals AND sky signals are frying the audio section of the PIONEER outboard media boxes there is a very good chance that this is because the pioneer boxes are badly designed over priced pieces of expletive deleated ****.
    Remember that when I bought my plasma in 2004 there was no way of testing the HD side of the system the opportunety to do so in the UK didnt arrive untill just before the 2006 world cup.
    From a practical point of view i bought my £7000 TV in good faith as " HD ready " WHEN CLEARLY IT WASNT READY AT ALL !!!
    I will take this matter all the way to Court.
    I will never buy another pioneer product as long as I live.
    I will try and get them some well deserved bad publicity via watchdog and other consumer conplaint programs.

    GRUMP GRUMP power to the people ect ect.[align=justify]
     
  12. The footys always on in the Bull or the Old Town Hall
     
  13. guess I will wait then til all problems are ironed out.

    BTW £7000 for a HD TV set !!! kin you was well robbed brianrdawson mate,