Sky HD - Pioneer TV Warning

#1
We had Sky HD installed on the 22nd of May. and last night we lost HD via the HDMI connector. Sky told us that there is an issue with Pioneer TV's that they are trying to resolve. More investigation has found that 100's if not 1000's of Sky HD customers have been affected. The fault usually occurs after 10 days to 2 weeks. In AV forums customers are complaining that they cannot use their Sky HD boxes. Sky blames Pioneer and vice versa.

Reading through specialist AV forums it seems like other makes of TV are starting to show the same fault, Philips and Samsung were mentioned. It has also been reported on one forum that the HDMI output from the Sky HD box is causing damage to the HDMI chip in some media boxes connected to Plasma TV's.

This appears to be a massive problem and Sky are trying to delay mass cancelations by asking HD users to stop using the HDMI cable and use the composite connections instead.
 
#2
too tight to buy "HD" eqpt at present.
 
#4
Litotes said:
I have heard similar stories, but haven't seen any evidence.

Am I glad I waited!

Litotes
Just ring Pioneer 'Customer care' tell them you have had an HD box installed, have this problem, and listen to them cry down the phone. :(
 
#5
Unless you really have to have HD now!
It's a very bad time to buy....

Give it a year or so, most of the problems will be ironed out and you'll get the same kit at two thirds the price or less.
 
#6
Sky kept knocking channels off our box, we only pay them for the amount of days we get all the channels, they tried to charge us the full amount for these days and sent us demanding letters for the outstanding amount, that soon stopped when I pulled the threat of legal action on them for breach of contract on a full service they are supposed to be providing!.
 
#7
Thanks for the warning. I was thinking of getting a new Pioneer HDTV with Sky HD next month!
Think I will wait 'till the fuss dies down.





Quack
 
#8
asmallbrownduck said:
Thanks for the warning. I was thinking of getting a new Pioneer HDTV with Sky HD next month!
Think I will wait 'till the fuss dies down.





Quack
I would'nt bother! I work for Sky in my civvie job & we've ran out of HD boxes AGAIN! And we are haveing a lot of early life faults!I'll ask in the office tommorow & let you know.
Spike
 
#10
sh!t the bed! i thought all the dramas would have been ironed by now.

i want an HDTV but am aware of some problems, are there any other things to look out for apart from this sky problem?
 
#11
Well I can now confirm from my own experience, our Pioneer media box has had its HDMI input fried and noe of the HDMI equipment will now work. Just as Pioneer predicted! So I phoned Sky last night and the guy on the other end of the phone was so defensive Sven could have had him on the squad for Germany.

Apparently Sky are aware of one or two issues but would not admit to any problem that would cause the HDMI to fail. phrases such as 'very serious allegations' started to be flung around, other intimidating language to try and get me to back off was used. I asked for their address and said I will put my complaint in writing.

I suppose if they won't admit the issue it will be a case of having the box repaired then taking sky to the small claims court to recover the money plus expenses. :(

You would think Sky would be stopping the role out of new boxes or at least warning people of this known problem - seems not though !
 
#13
Three years ago i bought a brand new 50" PIONEER PDP504 HD TV.
The list price was circa £7000 and I paid £4865 for it using two credit cards and one direct debit card .
Upon delivery the TV was conected to my telewest broadband cable service . It worked perfectly straight out of the box though of course it was not possible to check out the HD picture as the only broadcast service providers transmitting HD were in Europe. In March 2006 I had the latest TV Drive installed by Telewest which had its own 40 Hour hard disc recorder built in which enabled me to watch one channel and at the same time record two other chanels. This also was a big improvement and worked perfectly straight out of the box.
Being a rabbid lifelong fooball I was looking forward to Englands " golden generation" of players " competing " in the world cup finals and being able to watch every match in HD.
A few weeks before the Finals BBC started broadcasting in HD as a taster for the football.
I went out and bought a high qualty IXOS HD lead which cost over £45 for 1 Metre.
When connected the picture was absolutley brilliant.
BUT there was no sound whatsoever:xon HD although all the other chanels
had perfect sound and vision.
I took the HD lead back and had it checked also on an identical Pioneer TV and it worked fine on both sound and vision on HD.
I then went home and tried it on my TV....still no sound on HD .
I then phoned PIONEER AND WAS INFORMED BY THIER CUSTOMER SUPPORT STAFF THAT IT WAS A PROBLEM WITH THE NEW TELEWEST TV DRIVE SO NOT PIONEERS PROBLEM....DOES THIS SOUND FAMILIAR !!
I then contacted Telewest who sent an engineer round with another brand new TV Drive when the new box was conected and with the engineer taking instructions on the phone from a specialist HD expert they still had the no sound fault and I was told that the Fault was with the PIONEER TV.
Despite this AND the large ammount of time on site (two visits) Telewest did not charge me a penny for the work done.
I contacted PIONEER AGAIN and they AGAIN insisted that it was Telewests box that was causing the problem. They said that the set was now out of warranty ( I coutered That the HD system could well have been faulty from new as there was no way of checking it untill MAY 2006 when HD was first broadcast by the BBC . )
I was not happy and thought I was being given the runarround so I asked for a visit from the nearest Official Pioneer sercice centre.
I live near Blackpool and unbeleivably the nearest service centre WAS IN EXPLETIVE DELEATED LEEDS ( 66 miles away ).......AND THERE WAS A MINIMUM CALL OUT CHARGE OF I THINK £75 ..!!
Contrast this with the quality service given by telewest who accepted the POSSIBILITY that there equipment was faulty made two lenghy visits to my home and charged nothing.
GUESS WHAT... WHEN THE OFFICIAL APPROVED PIONEER GUYS CAME ROUND ABOUT TWO WEEKS LATER THE COULDNT FIX THE FAULT WHICH THEY AGREED MIGHT HAVE BEEN THERE FROM NEW.
The fault was in THE PIONEER outboard MEDIA CONTROLLER model No PDP R04E.
They pocketed my money and took away my outboard Media receiver. Because of the World cup they were good enough to lend me an old battered box that looks like it was kicked all the way up the motorway from Leeds. but it worked so I am gratefull for that.
HOWEVER .... THE BOX THEY LOANED ME 14 MONTHS AGO now has no sound on any channel when used with the cheapo telewest hdme cable But
when the expensive IXOS cable is used at £40+ per metre there is no sound AND no picture or sweet FA.
I have now spent some time with my very helpfull Trading Standards officer.
The result is that later today I will e mail the original supplier as the potential first defendant. notify pioneer that they and there " local " authorised service centre are the definate potental second defendants and coming in at third place are the poor old credit companies who on the addvice ot T S NEED TO BE NOTIFIED and then possibly also sued with the rest of the rat pack.
The basic complaint which will be used in the small claims division is that the goods were not of satisfactory/merchantable quality which must surely be the understatement of the year .
I AM SORRY TO HAVE GONE ON AT SUCH LENGH BUT IF ANY OF YOU LADS SERVING IN IRAQ ARE TOLD THAT THE NEAREST SERVICE CENTRE IS IN LEEDS I SUGGEST YOU CONSIDER WALKING THERE WITH THE FAULTY MEDIA BOX AS THIS MIGHT BE YOUR FASTEST OPTION.
Please do not take it at face value that the fault is with the service provider which in your case is sattelite via SKY.
IF both cable signals AND sky signals are frying the audio section of the PIONEER outboard media boxes there is a very good chance that this is because the pioneer boxes are badly designed over priced pieces of expletive deleated ****.
Remember that when I bought my plasma in 2004 there was no way of testing the HD side of the system the opportunety to do so in the UK didnt arrive untill just before the 2006 world cup.
From a practical point of view i bought my £7000 TV in good faith as " HD ready " WHEN CLEARLY IT WASNT READY AT ALL !!!
I will take this matter all the way to Court.
I will never buy another pioneer product as long as I live.
I will try and get them some well deserved bad publicity via watchdog and other consumer conplaint programs.

GRUMP GRUMP power to the people ect ect.[align=justify]
 
#15
guess I will wait then til all problems are ironed out.

BTW £7000 for a HD TV set !!! kin you was well robbed brianrdawson mate,
 
#16
£7000 WAS THE LIST PRICE IN SUMMER 2004.
I paid £4865 for the pioneer 50" model No PDP504 HD. AT THE TIME and after a thorough search on the internet " PRICERUNNER" produced the lowest Price and I bought the TV at the lowest price I could find at the material time. Virtually the same pioneer plasma is now selling for circa £2000 on the internet.
My main point is that is that there is a shop selling PIONEER equipment on virtually every street corner BUT despite this my nearest authorised repair facility as identified by PIONEER themselves was 66 miles away in LEEDS .
All the local shops in Blackpool including those where I was a good customer would not touch it Because I had not bought it from them.
As will be appreciated by those of a cynical disposition if I had not used pioneers nearest approved repair shop they would have had a perfect opportunety to wriggle out of a waranty claim.
PIONEER is a company with a Rolls Royce reputation in the Plasma TV industry with prices to match. The no sound fault on my outboard media box is now repeated ( SURPRISE SURPRISE ) on the loaned box which in my opinion is down to Pioneer who from day one blamed the cable service provider Telewest who througout provided an excellent standard of sevice AT NO CHARGE TO ME.
I am not therefore surprised that PIONEER are blaming SKY for the same fault occuring again with a sattelite based system.
IT would seem that everyone except Pioneer is to blame for this problem .
I WOULD BE VERY GRATEFULL TO HEAR FROM ANYONE WITH SIMILAR PROBLEMS AS WITH PIONEER PLASMA TVs AND THE ASSOCIATED OUTBOARD MEDIA BOXES.
Thanks for taking an interest
 
#17
Is there the option to connect via Component? This will pass HD, I believe this is the only way round it at the moment.
 
#18
There seems to be a growing trend in the mass production of immature technology being placed rapidly on the open market. It happened with mobile phones and IPOD. Consumers and commercial rivals form the test-bed in the identification and resolution of problems that R&D would have identified and solved but for massive investment costs which are now met through profit generated by initial sales following mass-marketing which tend to be high with new and 'consumer-desirable' products.

It is generally a good idea to resist investing in the next 'must have' item not possessed by the neighbours for at least two to three years after it first appears on the open market. It also tends to be a lot cheaper.
 
#19
This is the reason why I will never have an IPod. They look great but the original units sold had a battery that only lasted just over a year (out of the free warranty). I decided to choose Creative instead, who were the first designers of MP3 Players and had a lot more experience and had had the time to iron out the bugs. Plus they had a removeable replaceable battery aswell. Unfortunately they have now followed the IPod route and all batteries are non consumer accessible.

The only problem now is that Creative are pushing out a new style of player every 6 months to a year meaning that newer problems are cropping up and as with othe new technology they are not ironning out the problems fully in R&D before they hit the shelves.
 
#20
I've had my Samsung mp3 player for 3 years now, battery is excellent. Never had a problem with it. It came with a Radio build in and the ability to transmit so that you could use it in your car via the radio.

It's the same old game, balance the Money in through sales with the money needed on customer service/repairs/etc. If your going to make money then do so before someone else does. If you need to be the first with everything then you have to accept that your finding many of the mistakes that are in 1st generation equipment. Wait a while for the market to settle and you save money and improve on quality (generally).

The next big thing is round the corner, many will buy it and be disappointed. Not that it's a bad item, but that it's been rushed out to supply demand.
 

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