Service Manager - Permanent - Birmingham


War Hero
This arrived in my mail today.

Ref No NB2479: Service Manager

Salary: £DOE
Location: Birmingham
Position: Permanent

The Service Manager will maintain full and safe operational functionality and presentation of a wide range of pumps, and/or heaters, air conditioners, coolers, dehumidifiers and/or other climate control equipment. Checking, cleaning, servicing, maintenance and record-keeping to be consistently carried out to the standards set down by the Company in accordance with the published Workshop Procedures and with Health and Safety, Quality and Environmental standards. The objective is to maximise equipment safety, reliability, availability and presentation. Also to carry out repairs within scope of training and competence.

Applications from suitably experienced ex-military personnel are strongly encouraged
Main Duties and Responsibilities:
Safety, Quality and Environment
• Maintain awareness of relevant Health and Safety regulations and risks and make sure that all necessary risk control measures are observed, including manual and mechanical handling, personal protective equipment, hygiene measures, electrical safety measures and control of hazardous substances and fuels.
• Report on accidents, incidents and ‘near misses’
• Comply with all Environmental and Quality procedures and directives and take action to ensure that non-conformances are corrected.
Customer Service Standards
• Maintain high standards of service commitment to both external and internal customers
• Communicate clearly with customers in a professional, polite and helpful manner,
by telephone and in person.
• Respond positively to all customer enquiries, quotations and orders.
• Build trust and relationship with customers by maintaining high standards of ethics, honesty and service commitment, keeping promises and promptly resolving any problems.
• Comply with all safety and environmental directives on customer sites.
Records and Reports
• Control and maintain all records and reports required by company procedures, in particular those relating to plant servicing, breakdown, damage, exchange, repair, inspection, testing and calibration.
• Reporting to: Depot Manager (or Regional Workshop Manager)

Key Working Relationships: Works closely with the Depot Manager/Supervisor (or, if applicable, the Workshop Supervisor or Workshop Manager) and with other Engineers and Technical Trainees, Hire Controllers and Drivers.
Candidate Requirements:
• Strong interest in mechanical or electrical equipment.
• Enthusiasm for practical problem solving skills
• Meticulous and methodical
• Able to plan, prioritise and organise work.
• Takes responsibility and is committed to delivering results
• Has a serious approach to safety and quality issues
• Keen to learn new skills
• Likes variety and cooperates when flexibility is required.
• (Field service roles) Clean and tidy personal appearance, enjoys travel and meeting customers.

A competitive salary, company car, laptop, mobile and contributory pension scheme will be offered to the successful candidate

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