What are the definitions for ROUTINE PRIORITY & IMMEDIATE requests for clearance?
The DVA operates the following definitions for Routine, Priority, and Immediate cases - the precedence markers recognised by the WARRANTOR IT system and used to compute the intermediate state completion dates. The definitions are explained in the table below:
Type of Case Description Process Criteria
Request Using normal procedures complete all action within the following calendar days:
CTC/SC 30 days
DV 95 days Requirement for application to fill security annotated post or position.
PRIORITY Urgent request Takes priority over ROUTINE requests. Speedy action or attention to complete all action within the following calendar days:
CTC/SC 10 days
DV 30 days As above, plus urgent operational or commercial requirement.
IMMEDIATE Instant request Takes precedence over all other requests, to complete action immediately in accordance with timescale agreed with customer. As above, plus critical operational or commercial requirement.