they are useless and only interested in looking good, they do not have enough staff, complaints are done online and you can only use about 6 words before the system ignores you
reducing the amount of information you send them via the contact means the staff in india dont have to work so hard, or speak English properly
I had a complaint over a drunken old bullshit artist, who purchased stuff late at night paid for it then wanted his money back
he even collected the item from me, regaled me with his life story and all about his vast collection of rare motorcycles, then said that the item was not the one listed
it was a new motorcycle helmet and there were only two others in my garage, both of which I wear, a summer and a winter one
he expected a full refund
I closed my papypal account, and the bank said I was the third that morning
they refunded the drunken old fool from Cinderford without checking anything ( he was a moron of the first order)
and as they would not alow me to inform them of the facts, I sent a letter via registered post to the London HQ
never got a reply, in spite of giving all the facts , dates times etc
next thing some stroppy cow from Manchester rings up tries the hard woman act and threatens me, I was perfectly polite and said write to me
she did
I enclosed all the correspondence, proof of delivery of the letter
she came back saying I should have written to Ebay in wogga wogga or someplace
I wrote back sorry love, i pay in sterling the big posh office by the river is in the UK , let them forward it to wogga wogga
another shit threatening letter
replied very politely , I will see you in court with photographic evidence, dates and times etc and copies of all correspondence
got another shitty letter from this one room in an industrial unit hardcase
then no more replies
2 months later another bunch of Northern ******* ring me up, getting all heavy, again I explained I have kept eEbay fully informed and they have failed to reply, and if you persist in threatening me< then I will be at your premises at 9 am tommorow to deal with with it, and will charge you accordingly
then they wrote another standard threatening letter
again I replied giving all correspondence, and told them I would see them in court
they then offered me a chance to clear the debt for 50 pounds
( was over 130 pounds)
told them no, see you in court, let me know the date day time, and make it local to me or I will sue for reasonable expenses
I never heard back, but have kept all the letters
these muffins buy the debt online, Ebay advertise them and they try to get money of you and earn a percentage
however if you are honest, and in the right, they soon realise the costs are mounting up
never ever enter into telephone conversation with them
they tell you the calls are recorded, however they have a canny habit of leading the conversation, and using a standard dialogue to make you look guilty, and I have heard from more than one source that they have a habit of editing the conversations in their favour
Ebay have got much too large, and think they rule the world, when all they care about are profits
thats why they have had so much Mainstream media advertising on the go recently
I have used Ebay for something like 14 years, for both myself and raising money for charity
but the sheer amount of chancers, drunken old men, liars, morons, cretins, and retards using it , combined with a poor service to the customer have put me right off
they have had around 7 grand out of me in charges over the years
but the other money making scams such as insisting that you use THEIR postal system ( which is over priced and shit) , and when you use your own service at half the price, they still charge you a percentage of the postal costs ??????
plus raising the fees way above the level they used to charge, and adding all sorts of other little hidden fees , tells me that they are scoundrels
