Ryan Air ejects blind people from planes

#1
http://news.bbc.co.uk/1/hi/england/norfolk/4337162.stm

this made me fume, it does seem callous and they also seemed to have forgotten the Disabiliy discrimination act.

similar thing happened when a group of deaf people got ejected from an easy jet flight , they were successfully sued, i have actually met a member of that group, what he told is quite appalling.
they won £500 and a free flight but it doesnt take away the humiliation of being dragged off the plane in front of a load of passengers.

http://news.bbc.co.uk/1/hi/england/merseyside/3733935.stm

when are they going to learn ?
 
#5
Von-Ryan said:
Did they have to go down the slides? How did the guide dogs manage?
Just what the pherk is the matter with people like you? Get a grip, man!

MsG
 
#7
Up until relatively recently it was a legal requirement that passengers on airline flights be able to walk a certain distance unaided (can't remember what the distance was) and be able to demonstrate same if required.
 
#8
OK, an unpleasant experience for the group, but surely a big part of the blame has to lie with the person leading them....

Mrs Hurst said when she was asked if the group needed assistance she said they did not, and was told to go ahead and book
So, they board, the plane has difficulties, forced landing and catches fire. Do you really want to be one of the passengers stuck behind 6 blind people with no guide who are trying to find their way to an emergency exit?

Discrimination or valid flight safety issue? Either way, if Mrs Hurst had been more switched on to the fact that they MAY need assistance, I'm sure the airline would have advised her at the time of booking.
 
G

Goku

Guest
#9
Why didn’t they just tell those blind people that they had already arrived in Italy???
They’re blind, they wouldn’t have known!!!!


Stewardess: “Off you get Mr. X, the leaning tower of Pisa is just over there to your right”
Blind person: “Where??? Hey aren’t we still in England??”
Stewardess: “Noooo…..” * Stewardess walks away silently*
Blind person: “Hello? Hello??? Hey where did you go?”
 
#10
Little Jack H said:
OK, an unpleasant experience for the group, but surely a big part of the blame has to lie with the person leading them....

Mrs Hurst said when she was asked if the group needed assistance she said they did not, and was told to go ahead and book
So, they board, the plane has difficulties, forced landing and catches fire. Do you really want to be one of the passengers stuck behind 6 blind people with no guide who are trying to find their way to an emergency exit?

Discrimination or valid flight safety issue? Either way, if Mrs Hurst had been more switched on to the fact that they MAY need assistance, I'm sure the airline would have advised her at the time of booking.
a valid point , perhaps they would have allowed 4 which is the legal maximum to stay on and put the others up for the night or on the next flight with tea and biscuit as a goodwill gesture.
available flight, the travel agents should also have pointed that out as amtter of course before booking.

to them ALL out is stupid and very bad PR.

Deaf is something else, they can get up and walk to the exit if needed. follow the light strip on the floor.
 
#11
Biscuits_Brown said:
Up until relatively recently it was a legal requirement that passengers on airline flights be able to walk a certain distance unaided (can't remember what the distance was) and be able to demonstrate same if required.
This is an urban myth. Airlines carry many passengers who are completely unable to walk, including stretcher patients. There is a requirement for such individuals to be escorted, so that they can be assisted in the event of an aircraft emergency, and they have to be seated so that no obstruction is caused to evacuation routes (so full leg POPs get 3 seats, for example, and disabled people should not be seated near over-wing emergency exits).

Ryanair's absence of customer service is legendary, so their appalling treatment of a blind passenger comes as no surprise.
 
#12
Sorry but I don't see what all the fuss is about.

Ryan air has a rule that they will only carry 4 "differently abled" people per flight.

This group broke that rule. Why are you all so surprised that they were made to get off?

Ryan air is a private company they can make any rule they like if they can prove it is in the interests of saftey.

Plus if you want a flight for next to nothing then you get what you pay for in terms of passenger service.

The blame if there is any should be put on the group organiser and possibly the travel agent.
 

cpunk

LE
Moderator
#13
ViroBono said:
Biscuits_Brown said:
Up until relatively recently it was a legal requirement that passengers on airline flights be able to walk a certain distance unaided (can't remember what the distance was) and be able to demonstrate same if required.
This is an urban myth. Airlines carry many passengers who are completely unable to walk, including stretcher patients. There is a requirement for such individuals to be escorted, so that they can be assisted in the event of an aircraft emergency, and they have to be seated so that no obstruction is caused to evacuation routes (so full leg POPs get 3 seats, for example, and disabled people should not be seated near over-wing emergency exits).

Ryanair's absence of customer service is legendary, so their appalling treatment of a blind passenger comes as no surprise.
I heard a Ryanair spokesman on the radio yesterday saying that safety regulations required that they could only take four 'mobility restricted' people per flight without making special arrangements, which they would have done had they known that this group were blind/visually handicapped. He was pretty dismissive about the idea of compensation or apologies.

Couldn't agree more about the Ryanair customer service record though. I heard a funny gag the other day contrasting Pan Am's 'I'm Mandy, fly me...' ads from the 70's with the Modern Ryanair version: 'I'm Mandy, sit down, shut the fück up, get your seat belt on... and if you want a sandwich and a coffee that'll be six pounds or twenty seven euros...'.
 
#14
Should have flown crab air .... they fly a plane load of mongs dressed in camo with only slight grumpiness :)

I know I was that mong .... after flying some civie airlines I wish sometimes for the simplicity of crab air :)

J
 
#16
Hey at least you get a free haybox with crab air ... £6 for a sandwich and coffee with Ryan :)
 
#17
Can't see what all the fuss is about. Ryan Air have the safety of other passengers to think about and they were quite right in the action they choose to undertake, although as was said in another post, they could have dealt with it better from a PR point of view by at least offering accn and getting a decent bit of PR, but saying that, if they had done that, would this story have hit the news, don't think so.

I fly regularly with "Not so" Easy jet. I must admit I have never seen a Physically disabled person on any of my flights but by fcuk each time I fly half the passengers are well within bounds of sectioning. They are thick, stupid and irritating cnuts. For example, when the ground crew call "those people with small children and those who need assistance" for boarding half the flight decides they must fall into this category, as they immediately que up causing the people who are to board with prams etc having to painfully get through the masses. When that is done they will then call all those with 'A' on their boarding card to come forward, still the asswipes with 'C' are trying to board and when they are turned away they simply stand to 1 side instead of going back to sit down and wait their turn causing the boarding process to take longer. I have since learned just to wait till the last few and board. Some people must think its a fcuking lottery getting a seat, talking of seats, the first time easy jet traveller is a fcuking nightmare. On more than 1 occasion I have had some stupid cnut come up to me in my seat and say "excuse me you are in my seat, I have 23 C." I just reply "the number is your check-in number, the letter is your boarding group, you can sit anywhere you want". "Oh" they say, then the stupid cnuts go and ask the trolly dollies the same question. I could go on Mobile phones ringing at 38000ft after being repeatedly told before take off to make sure you have your phone switched off. I am seriously thinking of taking up long distance swimming :lol:
 
#18
Steven said:
Sorry but I don't see what all the fuss is about.

Ryan air has a rule that they will only carry 4 "differently abled" people per flight.

This group broke that rule. Why are you all so surprised that they were made to get off?

Ryan air is a private company they can make any rule they like if they can prove it is in the interests of saftey.

Plus if you want a flight for next to nothing then you get what you pay for in terms of passenger service.

The blame if there is any should be put on the group organiser and possibly the travel agent.
Saw the group organiser being interviewed on local tv last night. In Jan this year, she rang up Ryanair to inform them of the composition of the group (6 blind, 3 partially sighted 3 normal sighted) The girl on the phone asked if they needed assistance, and she replied no, as they all work together and if they're off to walk up and down the picos de europa, a set of airline stairs and an aisle is not really seen as an obstacle. Girl on phone said go ahead and make booking.

Fair chance, the call centre girl was not probably fully briefed (or the brightest spark, but it is a call centre FFS), but that makes it a Ryanair c*ck up for their procedures. Given the weight of the disability lobby (how many shops near you have had to close due to non compliance with access requirements?), more fool ryanair for not making sure they didn't have any loop holes.
 
#19
ducati916 said:
I fly regularly with "Not so" Easy jet. I must admit I have never seen a Physically disabled person on any of my flights but by fcuk each time I fly half the passengers are well within bounds of sectioning. They are thick, stupid and irritating cnuts. For example, when the ground crew call "those people with small children and those who need assistance" for boarding half the flight decides they must fall into this category, as they immediately que up causing the people who are to board with prams etc having to painfully get through the masses.
Only to be elbowed out of the way on the walk(for walk read scrum) to the stairs. Drop your pushchair off whils trying to roll a six to see if the gomless looking bloke with the high vis jacket on will put the thing on the right plane(come to think of it this job is good for ex RAF Police) Then when you get on the fcuking thing you have a big que of people trying to push your 5 year old out of the way cos they want the only two seats with more than an inch legroom. After this you useually have to endure either a Chav copying the trolly dolly's every move during the saftey brief thingy laughing like a demented hyenna on Acid, or a posh woman (not really posh or she would be flying BA) moaning that they didn't get alocated seats or that they have to sit behind your children who are now crying cos the stuck up cow kicked them in the shins to get to her Rightful seat.

ducati916 said:
When that is done they will then call all those with 'A' on their boarding card to come forward, still the asswipes with 'C' are trying to board and when they are turned away they simply stand to 1 side instead of going back to sit down and wait their turn causing the boarding process to take longer. I have since learned just to wait till the last few and board. Some people must think its a fcuking lottery getting a seat, talking of seats, the first time easy jet traveller is a fcuking nightmare. On more than 1 occasion I have had some stupid cnut come up to me in my seat and say "excuse me you are in my seat, I have 23 C." I just reply "the number is your check-in number, the letter is your boarding group, you can sit anywhere you want". "Oh" they say, then the stupid cnuts go and ask the trolly dollies the same question. I could go on Mobile phones ringing at 38000ft after being repeatedly told before take off to make sure you have your phone switched off. I am seriously thinking of taking up long distance swimming :lol:
Quite Right. Never mid crabair this is Chavair
Wherever possible book in advance. I fly to ROI quite a lot and Aer Lingus is much more relaxing. Alocated seats cabin crew who passed at least one GCSE that wasn't in Nail varnishing, more baggage alowance and just as cheap!
 

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