I've worked in a shop, and, bless it all, I'm living in central europe, have done for 16 years. I go in a shop, a Tesco or an Albert ( UK folk won't get the Albert even if I say it is part of Hypernova) and what do I get? A get. No, not like oo, err, i can't work that one out, no, no, a full-up accredited get - **** you sir, if you were wearing wellies I'd piss in them. Not once, every day, for months. And there's a pack of the happy little people. Customer services, I have tried to explain, is a skill I teach to senior managers, that makes me a bigger cnut. Should I just punch one of them? I know a palm to the nose is better, but any suggestions. Wait outside and kill them one by one? It really is a dilemma.