Earlier in the year, my daughter was asked if she wanted to go to a concert with a friend and family to which she agreed and handed over £60 so the dad could buy all the tickets together. The concert was for the 10th June and in the meantime, daughter and friend had a huge falling out and no longer speak to each other. Daughter still wanted to go to concert and as the tickets were for standing, she was going to go with other friends that were also attending. When I started to ask the parents for daughter's ticket at the beginning of May, they said they hadn't received them from Ticketmaster yet and would let me know as soon as they did. They then asked if they could just give daughter back the money as there was someone else who wanted the ticket. Daughter said no, she wanted ticket. Surprise, surprise, according to them, the tickets never arrived and they had to buy new tickets off ebay. They say they are sorting a refund from Ticketmaster but haven't received it yet and won't pay daughter's money back until they do. Where do we stand legally? Daughter thinks she still has computer print-out the dad gave her of the ticket purchase as proof. I can't afford to take them to small claims and am unsure whether this would come under that remit anyway. Any solicitors on here want to send them a scary letter for me?