Residents parking permit London dist

My wife while still serving claimed the money back for our residents parking permit for our married qtr last year with no problems.Since then she has left so this year i tried claiming the money back and got told where to go by my rao staff and was told to come back when i had an authority. The only way to park outside our married qtr is to have a parking permit at a £110 per year, can anyone help me with this matter.

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