Bear with me on this, I need your opinions, please. For my pains we are renting from a country estate which has now been transferred into a Trust. In October they raised the rent by Â£25 a month. Mrs Dave & I are on pension and therefore on a fixed income. We are lucky that most of the rent is paid for by Housing Benefit. In October our housing benefit was reduced by Â£35 a month, meaning that with the rise in rent we are out of pocket by Â£50. I phoned the HB Office and ended up speaking to a person Not Of This Country. Not only was he Not of This Country but he couldn't really speak English. I became very frustrated at this and terminated the "discussion" saying I would call again tomorrow. When I cnext called I spoke to a fellow countryman(woman), explained what had happened the day previous and asked for some assistance. "Oh, that'll be Walter". So, to my twisted way of thinking they know that this guy is incomprehensible but they still employ him as a customer facing person. Apparently, the said gent had sent a form for us to fill out - Income and Expenditure which arrived a few days later. Mrs Dave & I created a spreadsheet and took it and the form to the offices the next day. Mrs Dave went into the offices to be greeted by.... Yes, you've guessed it.....Walter. He was incomprehensible to my missus, too. A few days later we received a letter back saying we had sufficient to live on....this is apart from the fact that our Outgoings are more than our Income and with the Â£50 reduction times are even harder. Cue Mrs Dave phoning up and trying to highlight the fact that we are down a minimum of Â£50. In the end she had a rant about Councils bringing in ethnic minorities to tell God-fearing Englishwomen and men that they have to accept the decision made. Question Are we racist???? I've served all over the world, we have friends who are black, Asian (my son is half Chinese), American (!!), Muslims, Jews, etc and I don't feel as though I am racist. But the current situation, coupled with the frustration of trying to get through to someone without a grasp of basic English, makes me think that on their Computer System they will have "THESE PEOPLE ARE RACISTS SO BEWARE" on our file. Comments please....and don't hold back.