Hello all hope you can help. My friend (yes its a friend not me, its a she so explain all this) went into Currys to get a memory card for her digi camera, but she didn't have a clue what one she needed. So she asked the member of staff who asks "Is it a standard camera?" yup "Then you need this SD memory card". Member of staff did not ask what camera make or model it was, or even ask to see it, just gave her the wrong card after asking a badly informed question and told her it would work. Now when the friend got home ripped the packing open then found it wouldn't fit in, wrong card. Am I correct in saying that since the sales staff gave her the wrong information she is entitled to a full refund even though the packaging is burst open? If they start to pipe up saying they don't need to as the packing is burst or the they will only offer store credit what part of the consumer rights act should she mention to verbally slap the idiots? Thanks.