Been meaning to post this for a month, silly old fool that I am. Long story; 1. Coterminous Certs. due May last year, held on to last safe moment to send off renewal as West Mercia says that old Certs must accompany application. 2. Waited. 3. Cheque cashed by police. 4. Waited. 5. Received two letters in August, separated by a week or so, saying that 'My custom was important to them, please don't phone and ask what the form is as the people who answer the phone are busy doing your certificate etc. You get the idea. 6. Logic dictates I don't write a letter either as it would take even longer to write a reply etc. 7. Waited. 8. In January one of my news feeds tells of a Police authority webcast with CC present and feel free to send questions. 9. So I did. Asking whether the service that I had (already) paid for but not received was efficient and the way forward. 10. A few days later and, IIRC, two days before the webcast I get a phone call from Firearms saying that they would like to call on the following day and hand-deliver my certs. 11. Man comes, does checks, gives me certs. It transpires that due to under-manning due to pregnancy, people off sick etc. there is a huge backlog, some outstanding from previous Jan! Seems my complaint had triggered action on the day the police national firearms computer was being updated during office hours, thus meaning my visitor could not actually do anything that day and so allow this visit! 12. I note that my new cert started on the day following the expiry of my old one, giving the impression I have been free to follow my sport(s) continuously. Never mind the fact that I have held firearms illegally through no fault of my own(mostly) 13. Problem is that everyone is doing what I did, until I reached "Fuckit, I may as well do something." point. 14. Have since received a wholly inadequate letter from some Chief Super explaining, well, nothing. The point of my post is that, as far as the police hierarchy is concerned, there is no problem. Until someone breaks cover. I was encouraged to get others to write, email or otherwise complain. The processors are doing their best, apparently, but more people need to highlight the problems. I was, in fact, thanked for my emails and assured that people complaining should not worry that it would 'go against them' in their dealings with the unit. That is all.