Now even calls to police stations are set to be answered in Indian call centres Callers to police stations could soon be talking to someone in India as forces are now allowed to privatise their call centres. Police across the country are privatising their call centres and backroom staff in a bid to cut costs. The Government has been forced to relax the rules to allow forces to sign contracts with private companies, including foreign firms, as there is a massive cash shortage. Going overseas? Police call centres could be transferred to India This means that police will be able to use Indian call centres to deal with routine police inquiries. Currently all civilian support staff are employed by individual police authorities. Over the next year as many as 20,000 civilians will be transferred to private companies with some jobs likely to go overseas. Unions have expressed concerns about the pan. "We are against privatisation of services from the public sector," said Unison's Lisa Youlton. "We have no information on how it would actually work, how it would be set up, whether staff would be transferred or seconded to the new company or whether there will be any job guarantees." But police said the plan will deliver "tangible benefits" freeing up much needed resources to fight crime. Paul Green, chairman of Avon and Somerset Police Federation said: By joining this partnership we may be able to divert money back to the front line. We broadly welcome that. The computer giant IBM is likely to be the first private company to secure a deal. It has already signed a landmark £400 million contract with local councils in Avon and Somerset, and is now bidding to take over IT and finance for the regional police force. If it succeeds it will also take over the job of answering phone calls from the public in Avon and Somerset. Also in the running for more than 200 contracts with UK police forces are British firms BT and Capita. The 999 service will not be affected by the changes. It could only happen here folks.