So instead of paying the landlord they gave the money direct to the tenants. Now there are huge arrears. My 8 yr old nephew could have worked that one out. BBC News - Tenants' rent arrears soar in pilot benefit scheme "Figures obtained by BBC News show that arrears among tenants of Wakefield and District Housing in West Yorkshire have increased from an average of 2% to 11% on the pilot projects." And... "One tenant failing to cope is Margaret Tonks, a single mother from Broseley, Shropshire.By them paying the money directly to me it created temptation to use it for other things which has resulted in me being in arrears and possibly being evicted. " or... It is a story familiar to Andrea Thomas, a CAB manager in Cwmbran, south Wales. Several local tenants on the direct payments project have needed help to cope with the new system, all with mental health problems.As well as noticing a large increase in arrears, all the pilot projects have seen increases in the costs of getting the rent from the tenants. Some projects have had to double staffing costs as many tenants have been unwilling to pay by direct debit. Quel Suprise!