Pretty much the only time oversize gets done on SA or docket at our office is Christmas pressure or if there's a york full for one address.
Our office is a little different and um.......interesting I s'pose may be the word
It works, but it's being made to work if that makes sense?
I've just started doing wagon shifts at another Mail Centre and that's like a different world. Much more organised and mire laid back attitude. Union presence and effectiveness shows massively