ha good luck with that, when i has fighting with a large on line SPORTS wear company that send stuff DIRECT to your house i contacted the local council TS where the company was based turns out council did not have a TS dept and told me to try CABWill give trading standards a shout on Monday.
I have already filed a chargeback at least to begin the dispute process after the debacle but did advise I would keep them updated on situation as really all I'd like is my right to return honored, not to cost them or myself any further inconvinience.
Chargebacks are the absolute last resort as sometimes it doesn't go your way and it can also take weeks to months to resolve.
End of the day, you've bought something. Your consumer rights stand. Contact trading standards.
We've all missed a trick here.
Claim you're a black, trans, gay, amputee, asylum seeker and take to Twitter to complain of the oppression you experienced in store
The receipt he was given says he does have a right to return unsuitable goods within 28 days. That's part of the contract Boss made when they sold him the goods.You dont have a right to return goods if its a face to face transaction unless the goods are defective , be an adult and know what you want before you buy , if goods are defective the retailer has a chance to repair/rectify/exchange the goods.
You only have a right to return goods without reason if the transaction is a remote sale , ie mail order ,