She bought me a kindle for crimbo in Tesco and it proceeded to **** right up one day... It charges but doesn't turn on, not very good when you need to read the screen. Took it back to Tesco with receipt and they basically told me I had to ring Amazon and get a code to get a replacement.
I rang Amazon from the store and couldn't understand the **** on the other end, but basically got the jist that they wanted me to return it to them to have it fixed...
Whats my rights on this? I believe under consumer rights laws, that I'm entitled to have a replacement?
You bought if from Tesco's, your contract is with Tesco. You paid, they supplied. Don't be fobbed off. Stand there and be a complete PITA if you have to; polite but very very firm. It is nothing to do with Amazon at all.
You are legally entitled to a full refund, an exchange for a brand new (note; new, not 'used', 'refurbished', 'returned unused' or any other rubbish that makes it second hand), or a repair. If you have incurred significant costs in returning it, ask for them to be reimbursed, too.
And that is how simple it is.