from the mail When Sharon Roberts missed a hospital appointment she got a routine phone call to rearrange the consultation, but the message left on her phone was far from expected. The telephone operators were heard joking about their teenage patient being smelly and having black teeth when they forgot to replace the telephone receiver before launching into a good gossip. and a transcript of the message It's a message for Sharon. Could you please ring health advisor about your appointment that you missed this morning on (number deleted). Thank you. "That girl didn't think she had a problem. One unit - that's half a lager, half a beer, or one of them small glasses of wine or a shot of spirit. She drinks 100 a week. A lady should be 14 max. "Hello, sorry... but she weren't no lady." "I know." LAUGHTER... "Was she really bad?" "She was drunk as well." "She can't have said to you that she drinks 100 units, she must have put it in." "No, well I said 'oh you drink 100 units', but she won't have said that. It will be the doctor who will have guessed that from what she told him. I don't know how he's got to that." MUFFLED... "Here, alcohol intake - the patient doesn't think she has a problem and is not really interested in help. She wasn't bothered. "How old is she?" "18." "The boyfriend said that as well. He's Kurdish Iraqi the boyfriend." MUFFLED... "Was he canny enough?" "Yeah." "Oh yeah, but come on, who else is going to have her, bless her. She smells, she had black teeth. She's a typical either druggie or alkie because she's dead skinny." To be honest they arent wrong and went a bit easy on her.http://www.dailymail.co.uk/pages/live/articles/news/news.html?in_article_id=566553&in_page_id=1770.