My brother rents out one of his properties, but for the last month or so the tenants haven`t paid any rent. My brother used a letting agent but from what I can gather, they have told him that he must recover the outstanding rent. Reading between the lines it seems as though the couple are edging for eviction so they can get social housing. They have approached the agent and asked for a cheaper property, the agent can find them somewhere cheaper, but told them that the outstanding rent owed my brother would immediately come out of their deposit on the new place, so they declined. Both of the couple are working full time, and they have a kid, so any menacing visits is probably out of the question. Just need some advice on whether the agency should be taking the steps necessary to recover rent/evict etc. or is it my brothers responsibility ?