It would make for dull reading if the vast majority of people who are getting what they should out of JPA started logging on and saying how good it is compared to what we have been used to! I'm surprised we didnt see 100s of complaints when peoples beer money ran out fractionally earlier in May because our pay is evened out over the year and they didnt get a full 31 days in the bank. Bottom line is that (very obvious problems aside), besides JPA system faults there are very many problems brought about by poor personal admin, DHE not getting a grip, manning authorities not getting it right (sometimes with good reason, sometimes not). It is not simply the fault of the system, unpallatable to many though it is to hear this. As an example, problems caused by a lack of training on JPA can be put down to a combination of allsorts: poor training design (the fault of the provider, or the Single Services over/underestimating the IT/mental proficiency of their people? or both), time compression (a. getting the training to the masses, combined with b. all the other pressures on Units), commanders not getting their heads round the change (again, time factor, also a huge culture change as it's no longer G1 rubbish), I could go on. Frankly, we are where we are because a very good idea was thrust on us by Ministerial pressure to make change fast (old systems on last legs, financial efficiencies, lower cost options offered by service provider compared to gold-plated options from other companies etc).
This is my 2nd succesive dull post, I must be sobering up now so I think I will call it a night.