To any of the legal minds out there or anyone that has been through this before. My missus and I bought a new build 2 bedroom apartment last year; we finalised and moved in at the end of June. It is a mostly open plan apartment with the living area, dinning room and kitchen in one large area. All was good; we did a full check and gave our 'Snag List' to the company representative. These small issues were rectified and we were more than satisfied with the place and life went on without a hitch. Around the start of December we noticed a fair amount of condensation building up on all windows within the apartment. We had to wipe down all the windows and surfaces around the windows every day to ensure the condensation didn't leak onto the carpet or any other area. I should point out that we took all precautions to prevent this, all extractor fans were being used in the kitchen and bathroom, all vents on the windows were open (all the time) and we only had the central heating on for a maximum of 3 hours a day. After speaking to the company representative and showing him all the pictures we took (he came to visit us) he informed us that it wasn't the company or builders fault and it must be the way we live (to much heating, vents not open, etc) This seemed like a we were getting the brush off but the company remained firm. Around 3 weeks ago my missus was having a clean and noticed a strange smell in our bedroom (where out 5 month old son sleeps in his cot next to out bed), it turns out that the draws at the bottom of the wardrobe (free standing, not built in) had a build up of mould in then, this was damaging everything in the draws as well as some of the clothing hanging in a separate part of the same wardrobe . We called the company and they sent out the Site manager as well as the PR rep for the company. They both stated that it still wasn't the company's fault and this was common in new build homes (sounds like utter bo**ocks to me). The next action that could be taken was to speak to the NHBC (Building companies ombudsmen?) to see whether it was a structural problem. This is going to happen in the next week. The company state that if it is a structural problem (which the assure us it isn't) they will get the whole thing rectified. However, if it turns out it's not a structural / building problem they say they will not be paying for anything and there will be no form of compensation. So, here's my point. How can there be a massive build up of condensation that leads to mould growth if we are taking all precautions (as listed on the companies website) to prevent this? As I see it there are only 2 parties involved, us and, as stated above, we are taking all reasonable precautions and the Company that claim there is nothing wrong with their work. Where do we stand with compensation? And Has anyone come across this type of thing before? Thanks for reading, I know it's a bit of a long post!