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Mercedes

RBMK

LE
In fairness Warrington service dept are ok, even if the car park is a joke and the sale dept so shite I complained to MB.
Inchcape Warrington (the one by the M6 are a bunch of lying, thieving bar stewards.

Failed my C class on "rusty brake lines". Wanted to charge me £1150+VAT to replace the pipes.

I took it to an independent MOT entre, their comment "there's some minor corrosion to about 4" of the pipe, we've scraped it and put some anti-rust paint on it. Here's your MOT certificate.

Not the first time they tried to charge me £1,000+ for someting that didn't need doing BTW.

Service Manager (Paul Antrobus) does not reply to phone messages or emails and is full of his own importance being too busy to talk to customers.
 

jarrod248

LE
Gallery Guru
VW main dealers in Stockport with my Mk2 Golf GTD. Now inchcape but used to be Smith Knight Fay in the 1990s.

Anyway, failed the MOT on emissions, so they took it to a *diesel specialist* (under warranty). When I got it back, it went like hot shit of a shiny shovel but was nearly undriveable in town.

The following morning I took it back to the dealers where the service bod tried to fob me off, at which point I asked to see the service manager.

He's not available.
Get him now.
He's not available.
Get him now or I'll drag him out of his office myself.

Service manager arrives.
There's nothing wrong with the car sir, we road tested it after we got it back from the diesel specialist.

Me: I know how you road tested it, you blasted out of the gate and ragged it up the M60, in which case, yes it will have gone like stink. But it won't pull below 2,000rpm and the engine is banging backwards forwards on the over-run. you've screwed it up and you're going to fix it.

We might be able to have a look at it next week.

OK, let me make this clear. You will take the car back in today, and you will give me a courtesy car so that I can get to work.

We don't have any courtesy cars available.

You're not getting this. I'll park the car across the gate and I will sit there until the police come to move me and I will tell every customer who rocks up exactly what a bunch of useless cvnts you are.

I left 10 minutes later with the service manager's brand new Passat estate.

When I came back I got a grudging apology that the "diesel specialist" had wrongly calibrated the injection.

From then on it got serviced by an indie VW specialist.



Angry young man? Moi?
Do Mercedes make them?
 

OneTenner

LE
Book Reviewer
Do Mercedes make them?
No, but they're German and probably shared some 'enforced labour' at some point.... They certainly share a lot of component manufacturers
 

RBMK

LE
Do Mercedes make them?
My golf got to 140k miles before I sold it and was last seen with 205k on the clock.

My C class needed a new timing chain at 114k. Dealer quote £2600 +VAT

Perhaps Mercedes should have made a Golf....


However I was making the point that Merc dealers are just a shite as VW dealers.
 
Had a word with a couple of the greybeards at work, the consensus is that the clutch pressure plate has been overheated at some point and it isn't releasing the friction plate fully - so a new clutch and possibly flywheel, which is a bit of a job, subframe off, engine and gearbox come out together then split on the bench.
Many thanks. That is very interesting. Thanks for taking the time.
 

jarrod248

LE
Gallery Guru
My golf got to 140k miles before I sold it and was last seen with 205k on the clock.

My C class needed a new timing chain at 114k. Dealer quote £2600 +VAT

Perhaps Mercedes should have made a Golf....


However I was making the point that Merc dealers are just a shite as VW dealers.
Why did it need a new chain?
 

OneTenner

LE
Book Reviewer
Why did it need a new chain?
Rattle & power / consumption issues caused by stretch at a guess. Audi have the same problems with their bigger engines.
 
Roanza Mercedes (Commercial vehicles) went bust a couple of weeks ago.
The big Merc commercials franchise in the North West, frachise bought out by eStar overnight as a pre-packaged deal
Premier Vehicle Rental (owned by Roanza) went under altogether.

They are franchises so not indicative of Mercedes' performance, Sprinters are selling well during Coronavirus but like most manufacturers, Mercedes are not having a nice year.
 
Roanza Mercedes (Commercial vehicles) went bust a couple of weeks ago.
The big Merc commercials franchise in the North West, frachise bought out by eStar overnight as a pre-packaged deal
Premier Vehicle Rental (owned by Roanza) went under altogether.

They are franchises so not indicative of Mercedes' performance, Sprinters are selling well during Coronavirus but like most manufacturers, Mercedes are not having a nice year.

there'll be naff all money non selling a new van / wagon

& they'll have have to have glass palaces or they'll be binned off by Mercedes
 

OneTenner

LE
Book Reviewer
Roanza Mercedes (Commercial vehicles) went bust a couple of weeks ago.
The big Merc commercials franchise in the North West, frachise bought out by eStar overnight as a pre-packaged deal
Premier Vehicle Rental (owned by Roanza) went under altogether.

They are franchises so not indicative of Mercedes' performance, Sprinters are selling well during Coronavirus but like most manufacturers, Mercedes are not having a nice year.
Although I suspect it's entirely due to 'kung-flu backlog', we are apparently forecast to be £11k up on September last year - that's workshop labour turnover only, I've only been there a few months full time ( I used to work for the group as a multi-marque & multi-site diag tech.), we've got through most of the backlog of knackered batteries etc. and the servicing & M.o.T's are pretty much caught up but we're getting lots of out-of-warranty work, which is apparently unusual given the labour rate.
 
Although I suspect it's entirely due to 'kung-flu backlog', we are apparently forecast to be £11k up on September last year - that's workshop labour turnover only, I've only been there a few months full time ( I used to work for the group as a multi-marque & multi-site diag tech.), we've got through most of the backlog of knackered batteries etc. and the servicing & M.o.T's are pretty much caught up but we're getting lots of out-of-warranty work, which is apparently unusual given the labour rate.

Speaking as an operator that mothballed a third of the fleet for several months this year, there has been a fairly mad struggle to get those vehicles re-comissioned and operational.

New model Sprinters really, really don't like being parked up for a couple of months.

Unlike many we maintained all the HGV's throughout and continued the PMI regime. Lots of operators simply parked up a chunk of their fleet
 
there'll be naff all money non selling a new van / wagon

& they'll have have to have glass palaces or they'll be binned off by Mercedes


We've got four new Sprinters bought and in for fridge conversion at the moment.

All cancelled orders but there are very few new Sprinters available, a combination of buying frenzy for home deliveries and production slow down apparently

Allegedly Morrisons alone took 250 new vans in April. Speaking to one of our fridge builders they have been over run with work, another one we use tells me his order book is up 30% from last year.

Home delivery is the new even bigger thing and anticipated to remain that way fro at least 18 months.
 
From a few days back: Ravers mentioned that his Merc dealer never seems to have courtesy cars. I had a very troublesome 2 year old W221 S350. One one of the 43,751 occasions it had to go into for warranty work, Isaac Agnew Mercedes Belfast had no courtesy Mercs left. They are a big dealer, and sell a lot of VAG shit too. I said I didn't mind what they gave me, a Polo would be fine.

They insisted that it was a Merc I simply must have, so they went and rented me a brand new E Class from McCauslands, the thing had something like 36 miles on it. It was brown, though.
 

RBMK

LE
Why did it need a new chain?
Simplex chain on the OM651 engine is not up to the job. Should be a duplex chain.

Stretches, starts off as a rattle on start up that goes away after a few seconds then gets worse and worse until it snaps. Mine was at the rattle for 10-15 seconds stage, and not every morning. As the car also needed a few other bits doing it was easier to chop it in at 7 years / 114,000 miles than faff about.

The Merc specialist I spoke to says that he does loads of them, mainly on Sprinters but it's 8 hours garage time as the chain is at the back of the engine so £1,000 of indie time plus "the genuine Merc parts aren't cheap, and the pattern ones are mostly made of toffee".
 

OneTenner

LE
Book Reviewer
Speaking as an operator that mothballed a third of the fleet for several months this year, there has been a fairly mad struggle to get those vehicles re-comissioned and operational.

New model Sprinters really, really don't like being parked up for a couple of months.

Unlike many we maintained all the HGV's throughout and continued the PMI regime. Lots of operators simply parked up a chunk of their fleet
I've been changing 3 or so 48V battery modules a month, purely down to lack of use, the batteries themselves are testing OK, it's the integral control modules that refuse to play nicely... Similarly, the new (177) A class instrument cluster control units don't like prolonged lack of voltage, proper PITA to adapt and maintain mileage plausibility. Still, it's good to be busy eh?
 
I've been changing 3 or so 48V battery modules a month, purely down to lack of use, the batteries themselves are testing OK, it's the integral control modules that refuse to play nicely... Similarly, the new (177) A class instrument cluster control units don't like prolonged lack of voltage, proper PITA to adapt and maintain mileage plausibility. Still, it's good to be busy eh?

Mercedes could learn a few lessons from Renault on the van front. Never thought I's say that.....

Yes, bit of a struggle to catch up tbh

We're a FMCG food manufacturer and we've gone from running at 20% production up to both factories full in two weeks.
Last night I ran 5 HGV@s on night time trunking, 58 vans and four HGV's on daytime deliveries.

We have an additional 4 vans and an extra 7.5 tonner on order but that won't be enough.
Additionally we've life extended 22 vehicles by an extra year (run fook all mileage this year anyway)

Its pretty manic, but good.
 
From a few days back: Ravers mentioned that his Merc dealer never seems to have courtesy cars. I had a very troublesome 2 year old W221 S350. One one of the 43,751 occasions it had to go into for warranty work, Isaac Agnew Mercedes Belfast had no courtesy Mercs left. They are a big dealer, and sell a lot of VAG shit too. I said I didn't mind what they gave me, a Polo would be fine.

They insisted that it was a Merc I simply must have, so they went and rented me a brand new E Class from McCauslands, the thing had something like 36 miles on it. It was brown, though.
There is a Porsche dealer near Moenchengladbach (Willich I think) a few years ago they had a mixed fleet of novelty courtesy cars. They had a Trabi, a 2CV (Souped up), one of those VW T1(?) camper vans and all other sorts of stuff. Apparently the Porsche drivers loved going down market for a day or two and the idea seems to have been a winner. I don't know if they still do it.
 

RBMK

LE
My personal opinion is that Mercedes have lost the plot in the last few years adding technology but failing to engineer the cars any better than anyone else. I bought the Merc thinking I would get 200k miles out of it.

My oppo in work buys pre-fvcked cars. His current 12 plate Avensis was bought with 120k on it, ex-photocopier tech's car. It now has 205k on it and he has done nothing other than replace an air-con compressor plus tyres and servicing. It still runs fine and he plans to keep it until it dies, or else becomes uneconomical to repair.

His last Toyota did over 200k miles and only failed the MOT due to a mystery engine sensor fault that no-one could diagnose. I seriously considered an Avensis before going for my Volvo.
 

OneTenner

LE
Book Reviewer
The current 'new' cars won't become 'old' cars like the current old cars have become, it's down mainly to legislation, engineering being constrained by accountants and an ever faster design to production phase. (car) manufacturers dont want things to last forever, just like ball point pens have less ink than ten years ago, everything about a car has been pared back to look the same or very similar, give us the functionality we want and expect at a price that indicates the level of social standing we want to project. More is done with software to reduce the hardware cost & weight, both for emissions compliance (weight) and to reduce the amount of underlying support structure (cost).
Compare any vehicle to it's predecessor of >5 years, the Mercs look like they could invade France single-handed, Similarly, Defender & Discovery 4 could tackle any terrain that would leave anything that wasn't a LandRover in the first muddy puddle or moderately deep ditch. You can do the same with any vehicle, Volvo, Ford, they all suffer from cost reduction / 'feature' loading in an increasingly shorter implementation time. In my opinion, it's all our (the 'consumers') fault, for wanting more, more, more.
 
We've got four new Sprinters bought and in for fridge conversion at the moment.

All cancelled orders but there are very few new Sprinters available, a combination of buying frenzy for home deliveries and production slow down apparently

Allegedly Morrisons alone took 250 new vans in April. Speaking to one of our fridge builders they have been over run with work, another one we use tells me his order book is up 30% from last year.

Home delivery is the new even bigger thing and anticipated to remain that way fro at least 18 months.

paneltex,

New model Sprinters really, really don't like being parked up for a couple of months.

there was loads of 'em parked oustside paneltex

also loads of transit chassis for asda
 

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