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POSITION 1 Medical Office Clerk
One (1) Full Time Equivalent (FTE) Medical Office Clerk for this contract at the established facility in England, U.K. Job category Administrative. With an allowable 1960 hours a year or 35 hours a week Contractor must take a physical, and necessary vaccinations, and pass background check to receive clearance
POSITION QUALIFICATION REQUIREMENTS.
- Education: Contractor personnel shall possess a high school diploma or General Educational Development equivalency.
- Experience: At least six months of experience within the past two years in a medical office setting.
- Mandatory knowledge and skills.
- A fully qualified typist with a minimum of 25 words per minute is required.
- Medical terminology knowledge
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
- English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
- Ability to communicate effectively, both orally and in writing.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.
- Certifications: The contractor is required to obtain a certification in Basic Life Support (BLS) by the American Heart Association and/or the Red Cross approved training program prior to contract start date.
Public Health clearance is required and the contractor shall submit immunization records and physical health certification (the Company will pay for physical for selected candidate(s) . The records must show proof of immunization against Hepatitis A and B, Measles, Mumps, Rubella, Varicella, and Influenza. The contractor shall also provide proof of negative TB skin test taken within the past 12 months. If the TB test was positive, submit proof of negative chest x-ray within the past 12 months. After start of work, the government will provide post bloodborne exposure protocols according to applicable regulations. The health certification shall state the date on which the physical examination was completed, the name of the doctor who performed the examination, and a statement concerning the physical health of the individual. The certification shall also contain the following statement: (Name of contractor personnel) is suffering from no contagious diseases to include, but not limited to, Tuberculosis, Hepatitis A and B and HIV.
HOURS OF WORK.
The contractor's work schedule will be determined based on the needs of the clinic or floor in which the contractor is to provide the service. The contractor may be required to work more than 8 hrs in a single day or 40 hours in a week and holidays. However, the contractor will not be reimbursed for any premium pay. All hours in excess of 40 hours, weekend or night shift hours will be billed at the same hourly rate as regular hours of work. If additional hours are worked, the Government may reduce future scheduled hours to maintain a 40 hour work week average. All hours worked will be recorded accurately on the work schedules.
The contractor shall perform or shall know how to perform the tasks listed below. The contractor shall at no point receive additional payment for performing tasks outside of this list or outside of the scope of this contract. If additional tasks are required, the contractor and customer shall contact the contracting officer prior to performance in order to increase the scope of the contract and complete negotiations for equitable adjustment.
- Work environment/physical requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.
- Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
- Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
- Maintains appointment schedules using Composite Health Care Systems (CHCS) or Armed Forces Health Longitudinal Technology Application (AHLTA). Validates basic CHCS patient demographic information prior to booking appointment for patients; make required updates.
- Maintains accurate and up-to-date databases and logs. Utilized CHCS/AHLTA, CarePoint Applications Portal and CarePoint Healthcare Applications Suite to facilitate maintenance of appointment slots and databases.
- Calls patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.
- Obtains, updates, and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
- Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
- Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
- Prepares reports, slides, and minutes for meetings.
- No more than 3 discrepancies per quarter based on the facility quality standards.