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Medical letters are now being typed in India!!!

#1
Winchester Hospital letters are now being typed in India!.

The Royal Hampshire County Hospital has started a one-month trial in the ear, nose & throat department.

Letters and doctors notes are dictated digitally, sent to India to be typed and returned electronically. The NHS trust that runs the Hospital recently announced it was cutting 320 jobs to reduce a deficit.

One Hospital secretary said there was a potential for major mistakes.

With medical terminology, just getting one vowel wrong can make all the difference. For example, hypothyroid & hyperthyroid!.
 
#3
MM

There are 2 reasons why these letters are going to India. First because it’s cheaper secondly because the letters are being typed by graduates many of who speak better English than the average Brit, they have excellent IT skills and they can spell without the aid of the spellchecker. They are more likely to understand the difference between hyper and hypothyroidism than your average comprehensive school Essex or Hampshire girl. Finally all medical correspondence typed up by secretaries, typists etc must be checked by the doctor who dictated it. Not to do so is poor practice.
 
#5
mukhabarat2003 said:
You think they'd be clever and cut the cost of international calls and send them to Brick Lane
My dear old mum was born and bred in Brick lane back yonder. Way before the days of our colonial cousins who now live there. Metion the word " Bangla Town" to her as it is now called, she hits the roof with a volley of not so nice words for them!!!.
 
#7
OldSnowy said:
Got a link for this, as I can't find it anywhere?

Personal interest here - as it's what the missus does. Oddly, her team of 4 seem to liaise frequently, and in person, with the Doctors involved.
It was in the Southampton Daily Echo yesterday.
 
#8
Is this news? I was under the impression that this had been happening for years. A mate of mine seems to think it's a massive improvement and he is getting his notes back much quicker and generally correct first time. He did say that it wasn't uncommon to send them back 4 or 5 times prior to this system and that a lot of Doctors just gave up and did it themselves.
 
G

Goku

Guest
#9
RiojaDOC said:
they have excellent IT skills and they can spell without the aid of the spellchecker.
You must be joking!!!

Unfortunately a big part of my job is to deal with IT technical support technicians in India who are meant to be looking after the UK.

As IT technicians I expect them to at least to have the same ability as me.
As they support the UK I expect them to understand and speak English.

Do they fek!!!

I regularly have to tell them how to spell simple words like “London”, “yard”, and “Oliver”.
I can’t understand most of their accents and they can’t understand me.
Most of them struggle to understand how a computer works without following a flowchart telling them what to do and incompetent is a word I regularly use when speaking to the management over there.

Outsourcing to India is the biggest mistake a business can possibly make.
 
#10
What about the people who are now out of a job?

I also don't care if they are graduates. You can't tell me they speak good English either. If i get one more phone-call mispronouncing my name, at a really inconvenient time and the caller not understanding the words " I can't speak to you right now" before they launch into their blog about why they are ringing you.... I will scream.

Why send letters all the way to India when there are plenty of people who can spell and type in this country? Another nail in the NATIONAL Health Service's coffin.
 
#11
Mad_Moriarty said:
My dear old mum was born and bred in Brick lane back yonder. Way before the days of our colonial cousins who now live there. Metion the word " Bangla Town" to her as it is now called, she hits the roof with a volley of not so nice words for them!!!.
Interesting MM - my father lived in Jamaica Street until last year when he moved to Southend.
 
#12
mukhabarat2003 said:
Mad_Moriarty said:
My dear old mum was born and bred in Brick lane back yonder. Way before the days of our colonial cousins who now live there. Metion the word " Bangla Town" to her as it is now called, she hits the roof with a volley of not so nice words for them!!!.
Interesting MM - my father lived in Jamaica Street until last year when he moved to Southend.
A Stepney man ehh, I originally from up the road in Bethnal Green!.
 
#13
Mad_Moriarty said:
A Stepney man ehh, I originally from up the road in Bethnal Green!.
I wish it was that simple MM.

He p!ssed off when I was 13 and shacked up with some bint who had a terrible attitude to the colonials in Cartwright Street - behind the Mint. When the buildings in Jamaica St went up he had one of the flats there. He originally came from Sussex and never took much interest in what I was doing before he went, let alone after.

The only time he showed any concern in what I was doing was when I turned up in my No2's and he opened the door and said "Oh my Christ - what have you been and done?"
 
#14
Goku said:
RiojaDOC said:
they have excellent IT skills and they can spell without the aid of the spellchecker.
You must be joking!!!

Unfortunately a big part of my job is to deal with IT technical support technicians in India who are meant to be looking after the UK.

As IT technicians I expect them to at least to have the same ability as me.
As they support the UK I expect them to understand and speak English.

Do they fek!!!

I regularly have to tell them how to spell simple words like “London”, “yard”, and “Oliver”.
I can’t understand most of their accents and they can’t understand me.
Most of them struggle to understand how a computer works without following a flowchart telling them what to do and incompetent is a word I regularly use when speaking to the management over there.

Outsourcing to India is the biggest mistake a business can possibly make.
Goku,

I am from India and I beg to differ. I dare say that the English we speak and write is a shade better than quite a few.

To be frank, and to be very honest, we do find it difficult to understand the Eliza Doolittles, who use our facilities from abroad.

On the other hand, we have no problem understanding the Queen's Christmas Address on the BBC.

Why send letters all the way to India when there are plenty of people who can spell and type in this country? Another nail in the NATIONAL Health Service's coffin.
Indeed.

But then where will the British govt scrounge the money from that is required to support the womb to the tomb philosophy of life that you all have got used to?

One must remember that what you lose on the roundabout, you make up on the swings!
 
#15
Rayc said:
Goku,

I am from India and I beg to differ. I dare say that the English we speak and write is a shade better than quite a few.

To be frank, and to be very honest, we do find it difficult to understand the Eliza Doolittles, who use our facilities from abroad.

On the other hand, we have no problem understanding the Queen's Christmas Address on the BBC.
Unfortunately, Rayc, the person who rings up their bank/gas/phone/electrical supplier isn't always going to speak RP English.

Why should they change their accent to get a service they're already paying for?

Indeed.

But then where will the British govt scrounge the money from that is required to support the womb to the tomb philosophy of life that you all have got used to?

One must remember that what you lose on the roundabout, you make up on the swings!
So you're saying that having more people unemployed creates govt revenue?
 
#16
I forgot to send a cheque of for the BT Bill, service was restricted, no probs called them up paid it and service back within 5 mins.

I then received 4 bloody calls during the day from India asking me why my bill was not paid!!!!!!
 
#17
gingwarr said:
Rayc said:
Unfortunately, Rayc, the person who rings up their bank/gas/phone/electrical supplier isn't always going to speak RP English.

Why should they change their accent to get a service they're already paying for?
I concede that point being valid.

However, when someone states that Indians don't speak 'good English', it appears a wee bit condescending, apart from being off the mark. Speaking 'good English' and accents are two different things altogether! But then I find Geoffrey Boycott's English most captivating and amusing!
'

Indeed.

But then where will the British govt scrounge the money from that is required to support the womb to the tomb philosophy of life that you all have got used to?

One must remember that what you lose on the roundabout, you make up on the swings!
So you're saying that having more people unemployed creates govt revenue?
This debate has been going on for a long time. It has its pluses and the minuses.

Obviously, if it were not beneficial to the govt and the companies themselves, then they would not outsource.

When one does not find the right type of people to take on the job efficiently, then one has to 'borrow'.

£18m to inspire science students
http://news.bbc.co.uk/2/hi/uk_news/education/6037017.stm

Therefore, I found it interesting to read that one has to go through a flow chart to explain issues to Indians for simple stuff.

But then it is your money and so you should stop the outsourcing.

Take it or leave it!
 
#18
Mad_Moriarty said:
I forgot to send a cheque of for the BT Bill, service was restricted, no probs called them up paid it and service back within 5 mins.

I then received 4 bloody calls during the day from India asking me why my bill was not paid!!!!!!
And that would not happen if the service was manned in UK?

Just asking! ;)
 
#19
Rayc said:
Mad_Moriarty said:
I forgot to send a cheque of for the BT Bill, service was restricted, no probs called them up paid it and service back within 5 mins.

I then received 4 bloody calls during the day from India asking me why my bill was not paid!!!!!!
And that would not happen if the service was manned in UK?

Just asking! ;)
Of course not.

(you'd get 10 calls!)
 
#20
Old news. This has been going on for a few years.

However, we are in the 21st century, so why does Sir Lancelot Spratt still need someone to type his dictated notes?
 

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