mcm div question

submitted my re enlistment paper work 3 weeks ago the desk officer at mcm div still hasnt recieved it and the acio says it was sent 3 weeks ago , could this have been turned down before it reaches the desk officer or is he the one who does the turning down if so where could it be and is this usuaul.
Kentigern House is notorious for mislaying paperwork, we register everything important that we send there ... and quite often even that goes missing! :cry:
the desk officer is waiting on my application is he the main person who says yes or no or would it be decided before he gets it ,
and i take it the acio who is chasing my application will re send it if they have too.
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