MacBook Pro Display Defective

#1
A cry for help to any geek who might have a bright idea. Mrs CM's MacBook Pro went tits-up the other day, only 1 week after the warranty ran out. The Apple store have had a look and pronounced: Display is defective.
To fix? A mere 500 euros.
I'm a little miffed; such a problem coming only a week post-warranty smacks of British Leyland... but you buy Mac to avoid this shit (at least in theory).
Paying 500 euros is certainly cheaper than a new machine.

Is there any wisdom within the whole of Arrse (see what I did there) that could suggest a get out of jail free card?
 
#2
How long was the warranty valid for?
 
#3
Could be the same problem as with the earlier MacBooks. Apple had this thing about using ball bearings as contacts between the main board and the graphics chip, instead of soldered connections, so the chip wasn't properly fitted.
The good news is the bearings were essentially little solder balls, and the problem could be sorted by using a blowtorch on the graphics chip for approx. 15 seconds.

The problem could also be the connection between the display and the base unit. If you're getting something on the screen, switch it on, then give the lid a couple of taps/nudges.
 
#4
As MSR asked how long was the warranty for?

A warranty is only part of your consumer rights, you have others..

Have a quick look at:

Citizens Advice - Faulty goods - if you want a repair or a replacement

whih basically says if a responable person thinks that an item should last 5 years then if it breaks down before then you have a right to a repair although the cost may increase in relation to the age of the product.

So an item only just out of warranty should be quite cheap to have fixed, assuming you didn't have a hugely extended warranty.

Always worth quoting the Sale of Goods Act 1979...usually gets shop managers twitching.

S_R

p.s. noted you mentioned euros, so the above is UK specific but there should be very similar legal framework (it is a european thing) for the country of purchase.
 
#5
That's what I was angling at. Mind you if the repair is priced in Euros, I can't see the Sale of Goods Act being much help....
 
#7
quick update.

Read the following - applies throughtout the EU.

ec.europa.eu/publications/booklets/move/64/en.pdf

S_R
 
#8
The problem could also be the connection between the display and the base unit. If you're getting something on the screen, switch it on, then give the lid a couple of taps/nudges.
Sadly it's sitting in the workshop in... somewhere not UK... so can't try. To be honest, starting to lose faith. Thoughts much appreciated as there are several Macs across the family. The best is the one I am currently using (iBook G4) except no software upgrades are supported. I've taken the machine on Ops and I'll probably leave it here. Sad.
 

Grumblegrunt

LE
Book Reviewer
#9
as far as I am aware you can still replace the screens on these for about 80 quid and an hour with a set of screwdrivers. that's providing it's the screen and not the graphics chip or the inverter.

there will be instructions on the web on how to split the lid and get the screen code, stick that in ebay and see what comes up, the make doesn't matter as they all use screen from half a dozen suppliers and often you can use a different coded one if its compatible. I would check the code though incase you have one which is on the change between backlighting as the led screens are wired differently. I've been cause out that way with dells

ask for it back regardless. you can allways turn it into a desktop by using a standard monitor. they probably didnt touch it just looked at it then plugged an external screen in to see if it was the graphics or not.
 
#10
as far as I am aware you can still replace the screens on these for about 80 quid and an hour with a set of screwdrivers. that's providing it's the screen and not the graphics chip or the inverter.

there will be instructions on the web on how to split the lid and get the screen code, stick that in ebay and see what comes up, the make doesn't matter as they all use screen from half a dozen suppliers and often you can use a different coded one if its compatible. I would check the code though incase you have one which is on the change between backlighting as the led screens are wired differently. I've been cause out that way with dells
This +1111.

Also, 500 Euros would buy you a proper computer. A whole one. That just works.
 
#13
changingmag; Will try to give you a serious answer, my husband has a G4 that has twice had a display failure. The first time he was seen off by an Apple repairer for a considerable amount. The second time our local chief of police told him of a company in the UK who sent him a replacement screen for around 80 Euros.

Details as follows:
Accupart Ltd
James Anthony House
1 Lyons Road
Trafford Park
Manchester
M17 1RN
Phone: +44(0)845 459 7165
Fax: +44 (0)161 241 4861
Email: website@accupart.co.uk

One of our local computer geeks fitted it for him in 10 minutes in exchange for "Photoshop " lesson and a glass of "Green Fairy"

Hopefully I have been of some use
Emsav
 

Grumblegrunt

LE
Book Reviewer
#14
there's loads to choose from but make sure you split the screen lid first as its too easy to look for a spec and order it up, it should work blind but sometimes not and the costs of shipping replacements back and forth gets annoying. I don't know enough about mactops to hazzard a guess but they are all built in roughly the same way

most ship from hong kong/china anyway but you can localise your search to whichever EU country you're in, I shan't assume you're in germany unless you say so.
 
#15
I am shocked that such a highly praised device that has great technology and software would suffer such a thing. Say it isn't so! My faith in that technological masterpiece called apple has been damaged...oh woe oh woe

Now where is that sarcasm smiley?
 
#16
I spilt water on my MacAir - Apple wanted AUD$1500 for a new logic board. After I'd claimed on my insurance and bought a Pro, I was looking to sell my Air for parts on ebay. I came across a company called Ionnoi Digital, who fixed the Air for $275. They are an Aussie business, do their repairs in Hong Kong and take repairs from UK. Website is ionnoi digital.

Their service was fantastic!
 

A2_Matelot

LE
Book Reviewer
#19
That's what I was angling at. Mind you if the repair is priced in Euros, I can't see the Sale of Goods Act being much help....
That''s based upon an EU Law provision, in Europe (I'm led to believe) you get stronger support and the general inference is that most electronic devices should last up to 6 years. I used this when a mobile phone went TU and after a brief struggle the supplier caved in and gave me a new one.

I'd push as hard as you can even going down the small claims courts equivalent, costs them a lot to defend and they tend to give in.
 
#20
Firstly the warranty thing. Apple has undergone critique in Europe for trying to sell extra warranty which is actually part of the consumers rights and unnecessary. Apple offers a standard 1 year and tries to sell another two years. As far as I remember the first two years are granted in EU consumer rights. (If it was a fridge or washing machine then its longer as these are expected to have a longer serviceable lifetime.)

If a warranty claim is out then trying a self repair is worth it the effort. A friend of mine switched out a Macbook Air screen with success. One word of advice though, make sure you have a strong light, some decent tools and clear area on a desk. It was fiddly work and took time. Replacement parts are generally available through specialist websites, try Googling Mac and repair in the language of the country you're in.

Here's an address for replacement parts in NL: ReplaceDirect.nl - Accu's, adapters, opladers, onderdelen en accessoires. I haven't used them myself but I've heard from others who have and they seemed reasonably happy. The site is in Dutch but if you can't find what you need in the menu choices e-mail them in English and you'll probably get a reply and a quote.

For instructions on the repair go here: MacBook Pro Repair - iFixit. It s a gold mine on info covering all kinds of repairs. Its useful when you want to change out hard drives or memory and don't want to pay the ridiculous prices Apple asks for these post sales upgrades (most of these components being readily available at the local PC store). The iFixit guys tear down all Apple's new products a couple of weeks after they have been launched and publish the results on the net. They also sell any specialist tools that you might need to get the job done but generally you only need some fine pliers, small screwdrivers and patience. Don't forget to earth yourself.

For general info and forums with info on all things Apple, good and bad, try: Mac Rumors: Apple Mac iOS Rumors and News You Care About.

Hope this helps. Good luck.
 

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